Hotce: If you want to learn more about customer's success, don't read another customer's success book. The entire world of marketing is probably one of my latest and greatest, ultimate endlest fascination. And that was why i originally felt like customers cess was the perfect place for me. All of a sudden then i could use all those skills to come together to serve the needs of a client.
Today, we are joined by Nils Vinje, Leadership Coach and Founder, CEO of 30 Day Leadership. Nils helps us understand the importance of clear definitions of both the role of the CS team and CSMs specifically. Nils clarifies the important role the CS Leader plays in establishing the expectations for the team within the organizational needs and focus.
You can find more about Nils here
More about 30 Day Leadership
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