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The Importance of Defining the CSM Role in Your Org
Gain Grow Retain
Customer Success Manager - What Is the Ideal Definition of Customer Success?
Customer success manager has to be at least 80 % different then account management, renewal management, support, implementation and on boarding. C s m's job is to do everything possible to make sure that renewals and expansions a non issue and happen. They're responsible for virtually most of that experience that the customer has. And their job is to insure that they renew and expand. Are identifying opportunities. Even if they're not the necessariy ones to close the business, they're the closest advisers.
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