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The Importance of Defining the CSM Role in Your Org
Gain Grow Retain
The Role of a Customer Success Manager
The role of a customers success manager has been overloaded, says Evebord. The challenge is that everybody knows what sails does and marketing does but no one really knows what c s does. For every c s leader out there it is up to them to define what it is that they do and deliver the value for their company.
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