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The Importance of Defining the CSM Role in Your Org
Gain Grow Retain
Customer's Success - It Takes Leadership
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Leadership is key to building a customer's experience that hangs together and works across the business. The complexity of your product will play a huge part in this, not to mention the culture. I've consulted with countless companies that are sales driven environments even though they are born in sas had a recurring, recurring, revenue business model from the beginning. Accept the reality that you operate within, and then find out how to deliver more of the thing the company wants more than anything which, in the sales driven environment, is marcells.
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