3min chapter

Gain Grow Retain cover image

The Importance of Defining the CSM Role in Your Org

Gain Grow Retain

CHAPTER

The Crisis of Context

Leaders need to recognize and accept what's called the crisis of context. Anybody outside of your immediate team knows nothing about what you do, they don't. If you can't communicate that value in a way that other people can understand, it's like you didn't communicate it at all.

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