Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
Introduction
00:00 • 1min
Service Design
01:26 • 2min
Designing a Process Isn't Linear and That's a Designer
03:27 • 2min
The Only Way to Learn Service Design Is Through a Design Process
04:59 • 2min
How to Make a Product Real
06:46 • 2min
Implementation
08:34 • 1min
What Is the Return of Investment of Service Design?
10:02 • 2min
When Is a Process Good Enough?
11:33 • 2min
How Much Value Does Each of These Elements Really Bring to Me?
13:23 • 1min
What's the Sign of Design Maturity?
14:40 • 2min
Do You Practice Design Thinking?
16:36 • 2min
Prototyping Is Not Linear
18:09 • 2min
Creating a Journey Map Is a Waste of Time and Money
19:52 • 2min
The Economy Between Service Design and Usability
21:24 • 2min
Isn't It Connected to Umspheres of Influence?
23:40 • 2min
Um, Um Um, Um, Um, Shitty First Draft
25:40 • 2min
The Um That Design Squiggle I by Demon Newman
27:15 • 2min
Design and Management Are the Same Thing
29:39 • 1min
12 Commandments About Service Design That Mark Hadn't His Presentation
30:56 • 2min
Um Um, Um, Is It's Just Let's Stop Being Snobby About Our Service Design?
32:55 • 2min