12 Commandments About Service Design That Mark Hadn't His Presentation

The 12 Commandments about service design that mark Hadn't his presentation. I'm gonna have to read them out, aren't they? So here they are 12 points about um service design Um one call it what you like use the language you want to use two make shitty first drafts three you are a facilitator for doing not talking Five yes, but and yes and be careful because yes And so yes, but can close conversations down. Six find the right problem before solving it right seven prototype in the real world Eight don't put all your eggs in one basket Nine it's not about tools. It's about changing reality. We are change agents not creators of beautiful tools Uh, I've