
#210 Embedding service design with Marc Stickdorn
UX Podcast
00:00
When Is a Process Good Enough?
When is a process good enough? Well, that's the thing you can't measure it. They will clearly tell you well the most three most successful campaigns There was a return of investment. That's how much we spent. That's the effect of it And we can do exactly the same in design for every service design project We can agree on what do we actually want to impact measure baseline before the project Measure it after implementation when it's up and running on a daily basis. You don't want to do that. It restricts yourself from Working in an ideal process with the ideal team.
Transcript
Play full episode