

Interview: Roger Dooley, author of Brainfluence, on the practical marketing lessons from behavioural science
10 snips Feb 27, 2025
Roger Dooley, author of "Brainfluence" and "Friction," dives into the fascinating world of neuromarketing. He emphasizes the need to make desired customer behaviors as easy as possible to boost engagement. Experimentation and prioritizing behavioral biases are critical for brands. Dooley discusses the delicate balance between self-service options and human interaction in retail. By analyzing industry giants, he illustrates how reducing friction can lead to increased sales and highlights the importance of integrating behavioral science into effective marketing strategies.
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Zoom's Success Story
- Zoom became the dominant video conferencing platform during the pandemic due to its ease of use.
- Its frictionless onboarding allowed even large corporations to quickly adopt it, outpacing competitors like WebEx and Microsoft Teams.
Reduce Customer Friction
- Focus on making every aspect of the customer experience as easy as possible.
- Zoom's initial mission statement, "make communications frictionless," provided clear direction for the company.
Shopify's Simplicity
- Shopify's simple promise, "a store in minutes," allowed it to outperform competitors with arguably better products.
- Ease of use was a key factor in Shopify's success.