#8193
Mentioned in 7 episodes

The Trusted Advisor

20th Anniversary Edition
Book • 2000
In today’s fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge.

However, technical mastery alone is not enough.

The key to professional success, argue David H. Maister, Charles H. Green, and Robert M. Galford, is the ability to earn the trust and confidence of clients.

This 20th anniversary edition enriches our understanding of today’s society and illustrates how to be effective communicators in a digital world using the 'trust equation.

' The book details five distinct steps—engage, listen, frame, envision, and commit—to create a trust-based relationship, making it an invaluable roadmap for developing special relationships with clients.

Mentioned by

Mentioned in 7 episodes

Mentioned by Tim Lahey as a book he has read multiple times, emphasizing the importance of listening to clients.
55 snips
The Path to Becoming a Better Operator & Strategist
Mentioned by Ramit Sethi as a book discussing the importance of prioritizing clients' needs, even at potential short-term financial cost.
31 snips
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Mentioned by Michael Zipursky and Charles Green as a book on building trust-based relationships with clients in consulting.
12 snips
How to Become the Trusted Advisor to Consulting Clients with Charles Green: Podcast #196
Mentioned by Andy Lopata as being helpful to anyone who has read it to build trust.
11 snips
Stop Networking. Start Building Real Relationships
Mentioned by Pete Shepard as the source of "The Trust Equation" for building trust.
11 snips
319. The Trust Equation
Erwähnt von Kai Simons im Kontext von Vertrauen und seinen Komponenten.
Agile is dead - was bedeutet das für POs
Mentioned by Michael Arias when explaining the trust formula in ground marketing.
The Psychology of Ground Marketing: How Trust and Storytelling Inspire Success | GMS
Recommended by Michael Helbling as an essential read for those in the service industry.
#073: When the Analyst Goes Independent with Adam Ribaudo
Mentioned by Darcy Norman to illustrate his approach to building trust within teams.
The Future of Sports Training: Data, Integrity, and Adaptability with Darcy Norman
Mentioned by Michael Kitces while discussing his approach to financial planning and client communication.
Is Complexity In Financial Planning Necessary To Prove (Young) Advisor Credibility?: Kitces & Carl Ep 164

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