Peter Lohmann's Podcast

In this engaging discussion, Mark Brower, Owner of Mark Brower Properties, shares his extensive experience in property management. He dives into the importance of customer service and how to effectively handle unhappy owners while fostering loyalty through clear communication. Mark also highlights the power of genuine customer reviews and the challenges of navigating honest feedback in the digital age. Additionally, he explores the art of saying no and the emotional intelligence needed to lead a team effectively, enriching client relationships along the way.

Adam Rich, President at Criterium-Liszkay Engineers, shares insights from his military background and engineering expertise. He delves into the challenges of running an engineering company versus property management, emphasizing the importance of cost savings and revenue growth. Rich discusses the shift in risk appetite in business and the value of structured documentation for operational efficiency. He highlights how effective maintenance management can transform property management practices and underscores the critical need to recognize one’s worth in the market.

Alicia McClurg, a Training and Development Specialist at ProfitCoach, dives into the nuances of trust accounting versus traditional accounting in property management. She discusses whether property managers should hire full-time bookkeepers and shares nightmare stories of accounting mishaps. The conversation highlights the role of software in tackling trust accounting challenges and the common issues that lead to financial discrepancies. Alicia also offers insights on resources for learning more about trust accounting and the importance of standardizing financial practices.

Ray Hespen, the CEO and Co-Founder of Property Meld, dives into vital themes surrounding data's role in property management. He discusses how resident satisfaction directly impacts lease renewals and offers insights on reducing investor churn. The conversation also highlights essential KPIs for maintenance operations, emphasizing effective communication and industry standardization. Hespen shares innovative strategies to retain investors and optimize property performance, shedding light on the financial implications of timely maintenance and professional management.

Anne Petit, the former Superintendent of the Ohio Division of Real Estate & Professional Licensing, shares her wealth of knowledge about property management laws. She highlights the most common licensing violations and alarming cases she encountered. Practical tips for staying compliant take center stage, along with insights on emerging trends and marketing regulations. Petit emphasizes the vital role of consumer protection versus free market dynamics, and highlights the importance of fiduciary responsibilities between property managers and owners.

Wolfgang Croskey, an experienced professional in hiring within the Crane community, shares invaluable insights on attracting top talent. They dive into the importance of strategic hiring for executives and front-line workers, discussing structured interview processes and effective onboarding techniques. Wolfgang highlights the role of recruiters in navigating global talent challenges and emphasizes the significance of integrating new hires into supportive teams. Join them as they celebrate the growth of their community and the value of collaboration in property management.

Logan Rankin, a serial entrepreneur and owner of Focus Property Management, shares his journey from corporate life to owning over 4,000 rental units using personal capital. He discusses the significance of structured teams and efficient property management strategies. Logan reveals how he enhances tenant satisfaction through timely repairs and innovative renovation approaches. He also highlights the impact of corporate lessons on his real estate success, emphasizing accountability, performance metrics, and the balance between resident experience and profitability.

Kimberly Godsey is the VP of Legal and Compliance at Second Nature, bringing her legal expertise from a diverse career in property management. She discusses crucial legislative updates that property managers should monitor, like California's rental advertising laws. Kim emphasizes the importance of transparent resident benefits packages to enhance tenant satisfaction. She also shares insights on avoiding legal risks when implementing insurance policies and introduces innovative new offerings to improve the overall resident experience.

Donny Thompson, a seasoned Property Manager at ERA Real Solutions Realty, shares his expertise in managing a staggering 1,900 housing units with just ten staff members. He addresses the challenges of transitioning to online rent payments and the innovative communication strategies that enhance tenant satisfaction. The discussion also dives into efficiently handling low-income and Section 8 properties, utilizing tech tools for streamlined operations, and the importance of proactive maintenance. Donny emphasizes the blend of self-reliance and technology for optimizing property management.

In this engaging conversation, Dave Borden, Co-Founder of Rentvine and a seasoned expert in property management software, shares his journey and insights. He discusses the vital role of company culture in building a successful team and the challenges of developing user-friendly software. Dave explores the strategic use of APIs, the complexities of funding, and how to effectively navigate client relationships. He also touches on the company's rapid growth and the exciting potential of AI in the industry over the next few years.