Peter Lohmann's Podcast

In this engaging conversation, Taylor Haas, the President of Colorado Realty and Property Management, Inc., shares insights from running a thriving family-operated property management firm. They delve into innovative marketing strategies, the balance of hybrid work models, and the significance of effective communication. Taylor discusses adapting to market shifts, managing client dissatisfaction, and the role of technology in enhancing operations. He also offers a glimpse into his coaching of young athletes, emphasizing the importance of life experiences and wellness.

Wolfgang Croskey, Co-Founder of Crane and an AI expert, dives into the transformative potential of artificial intelligence in property management. He discusses the need for companies to embrace AI to stay competitive and improve customer interactions. The conversation highlights innovative tools like AI-driven communication systems, the evolution of phone technology, and the significance of data visualization. Additionally, Croskey emphasizes creating a supportive community for property managers to enhance their operational lives and work-life balance.

Andrew Smallwood, Chief Customer Officer at Second Nature, shares insights on the revolutionary 'group rate internet' service designed for property managers and residents. He discusses the benefits of high-speed internet at reduced costs and its positive impact on resident satisfaction. Andrew also explores innovative internet agreements with ISPs that facilitate better pricing. The conversation highlights the importance of enhancing the resident experience through improved communication and streamlined internet services for rentals.

In this engaging conversation, Mark Brower, a seasoned expert in property and asset management, shares his insights on creating value within property management. He highlights innovative strategies for generating additional revenue and the importance of metrics in gauging performance. Brower discusses transforming regular landlords into committed investors, emphasizing effective communication with property owners. He also delves into the ethical complexities of real estate investing and the need for transparency and innovative service models.

Jay Parsons, Principal & Head of Investment Strategy at Madera Residential, delves into the evolving landscape of property management. He shares insights on the shift towards professional management and how institutional landlords differ from single-home owners. Jay discusses the pressing issue of Section 8 reform and the complexities of local housing regulations. He emphasizes the necessity for property managers to enhance their public perception, and outlines key takeaways from the PM Trends Report, providing a roadmap for the future of property management.

Matthew Whitaker, Founder and CEO of Evernest, shares insights from his extensive experience in property management. He delves into the challenges of integrating 9,000 doors post-acquisition and emphasizes strategies for effective communication with property owners. The importance of capital deployment and navigating market expansion is discussed, along with how to build a strong operational framework. Whitaker also highlights the necessity of preparing teams for growth and the advantages of combining local expertise with national resources.

In this conversation, Jordan Muela, CEO of LeadSimple and an expert in property management trends, dives into fascinating insights from the PM Trends report. They discuss the dynamics of self-managing properties and the critical role of communication in aligning expectations between property owners and tenants. Maintenance expectations are explored, revealing gaps between what tenants want and what they experience. Additionally, they examine the evolving landscape of the industry, emphasizing how professional management boosts customer satisfaction.

Jon Matzner, co-host of Lazy Leverage, dives into the art of meaningful connections over superficial ones. He shares the evolution of email communication and its impact on professional relationships, debunking the myth of constant responsiveness. The conversation touches on the creativity behind their new podcast and the value of authentic social media engagement. Matzner also highlights leveraging AI tools like Plod.ai to boost efficiency in property management, showcasing how innovation can simplify complex tasks without coding expertise.

Kyle Triplett, SVP of Product at AppFolio, shares his journey from real estate private equity to tech innovation in property management. He discusses AppFolio's agile approach to product development and the importance of supporting small and medium-sized businesses. Kyle highlights unique features like FolioSpace and the impact of AI—particularly the Realm product suite—on enhancing operational efficiency and customer engagement. He also delves into maintaining core values amidst rapid technological change, all while navigating the future of AI in the industry.

John Wilson, CEO of Wilson Plumbing & Heating, takes us through the whirlwind journey of scaling a $30M home services business. He shares insights on structuring an organization effectively and the challenges of managing diverse trades. John highlights the role of AI in enhancing customer service with innovations like an AI receptionist. The discussion also covers strategic upselling, optimizing communication strategies, and the impact of the Entrepreneurial Operating System on accountability. Discover how leadership evolves as a business grows and how to navigate complexities for sustainable success.