Peter Lohmann's Podcast
PM Trends Report Deep Dive w/ Jordan Muela
Jan 9, 2025
In this conversation, Jordan Muela, CEO of LeadSimple and an expert in property management trends, dives into fascinating insights from the PM Trends report. They discuss the dynamics of self-managing properties and the critical role of communication in aligning expectations between property owners and tenants. Maintenance expectations are explored, revealing gaps between what tenants want and what they experience. Additionally, they examine the evolving landscape of the industry, emphasizing how professional management boosts customer satisfaction.
49:29
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Quick takeaways
- Proper education and communication about rising maintenance costs can align client expectations and enhance their appreciation for property management services.
- The growing trend of individuals seeking professional property management highlights the need for tailored marketing strategies to meet varied demographic needs and preferences.
Deep dives
Impact of Maintenance Costs on Property Management
Increasing maintenance costs are a significant issue for property management, influenced by macroeconomic factors such as heightened demand and a limited pool of vendors. This scenario creates misunderstandings, with customers often perceiving price increases as price gouging rather than a reflection of market conditions. Education plays a crucial role in informing clients about these dynamics, helping them understand why maintenance services are becoming more expensive and what benefits professional management brings in handling these costs effectively. Properly framing maintenance and repair responsibilities can shift customer expectations and enhance their appreciation for the services provided.
