AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Peter Lohmann's Podcast
PM Trends Report Deep Dive w/ Jordan Muela
Jan 9, 2025
In this conversation, Jordan Muela, CEO of LeadSimple and an expert in property management trends, dives into fascinating insights from the PM Trends report. They discuss the dynamics of self-managing properties and the critical role of communication in aligning expectations between property owners and tenants. Maintenance expectations are explored, revealing gaps between what tenants want and what they experience. Additionally, they examine the evolving landscape of the industry, emphasizing how professional management boosts customer satisfaction.
49:29
Episode guests
AI Summary
AI Chapters
Episode notes
Podcast summary created with Snipd AI
Quick takeaways
- Proper education and communication about rising maintenance costs can align client expectations and enhance their appreciation for property management services.
- The growing trend of individuals seeking professional property management highlights the need for tailored marketing strategies to meet varied demographic needs and preferences.
Deep dives
Impact of Maintenance Costs on Property Management
Increasing maintenance costs are a significant issue for property management, influenced by macroeconomic factors such as heightened demand and a limited pool of vendors. This scenario creates misunderstandings, with customers often perceiving price increases as price gouging rather than a reflection of market conditions. Education plays a crucial role in informing clients about these dynamics, helping them understand why maintenance services are becoming more expensive and what benefits professional management brings in handling these costs effectively. Properly framing maintenance and repair responsibilities can shift customer expectations and enhance their appreciation for the services provided.
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode