Peter Lohmann's Podcast PM Trends Report Deep Dive w/ Jordan Muela
Jan 9, 2025
In this conversation, Jordan Muela, CEO of LeadSimple and an expert in property management trends, dives into fascinating insights from the PM Trends report. They discuss the dynamics of self-managing properties and the critical role of communication in aligning expectations between property owners and tenants. Maintenance expectations are explored, revealing gaps between what tenants want and what they experience. Additionally, they examine the evolving landscape of the industry, emphasizing how professional management boosts customer satisfaction.
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Transcript
Episode notes
Self-Managing Landscape
- The self-managing segment of property management is poorly understood and under-discussed.
- Research reveals an increase in professional property management due to market factors and regulations.
Educate on Maintenance Costs
- Educate customers about macro-level factors affecting maintenance costs to counter perceptions of price gouging.
- Explain rising costs, increased demand, and vendor shortages to manage expectations.
Highlight Maintenance in Sales
- Highlight maintenance and repair handling as a key selling point for property management services.
- Emphasize vendor relationships, better pricing, and responsiveness to attract and convert leads.