PM Trends Report Deep Dive w/ Jordan Muela
Peter Lohmann's Podcast
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Lemons Theory in Property Management
This chapter examines lemons market theory, highlighting the reliance on proxies like price to gauge quality in property management. It covers the importance of responsiveness and timely communication as indicators of effective management, addressing the balance between customer expectations and operational capabilities. Additionally, the chapter discusses the significance of emotional intelligence in customer service interactions, emphasizing the need for clear communication, especially in challenging situations.
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