The Home Service Expert Podcast

Brigham Dickinson, founder of Power Selling Pros, shares his expertise in the home service industry, focusing on enhancing communication skills for technicians. He emphasizes the balance between technology and human interaction in customer service and the impact of private equity on training. The conversation highlights the necessity of ongoing coaching to improve technician performance and call conversions. Listeners gain insights on navigating shifts in client relationships and the importance of personal touch in enhancing customer satisfaction.

Brandon Turner, a real estate investor and author, shares his inspiring journey from a blue-collar background to entrepreneurship. He emphasizes the importance of focusing on one business before diversifying into real estate. Turner discusses various investment strategies and the significance of personal branding in the real estate space. He highlights the need for trust in professional relationships and the mindset of successful individuals who prioritize giving back to the community. Listeners will gain insights into achieving success through accountability and consistent efforts.

In this discussion, Sam Wakefield, the founder of Close It Now, shares his insights into transforming sales practices in the HVAC industry. He emphasizes the importance of continuous learning and building genuine client relationships. Sam advocates for a service-oriented approach, focusing on quality and ethical pricing. He highlights common pitfalls in sales processes and the necessity of starting sales training early. Ultimately, he calls for a shift towards empathy and integrity, ensuring the customer experience is prioritized for long-term success.

Dan Antonelli, Founder and CEO of KickCharge Creative, teams up with Ryan Redding, CMO of the same agency, to discuss the transformative power of branding in the home service sector. They break down the critical role of digital marketing, emphasizing the balance between SEO and PPC strategies. Misconceptions about branding are addressed, alongside the need for strong community engagement. The duo highlights the importance of robust marketing investments and tells inspiring stories that showcase the emotional bond between brands and their customers.

Patrick Francie, host of The Everyday Millionaire podcast, shares insights from his extensive experience in real estate and coaching. He discusses the mindset essential for becoming an 'Everyday Millionaire' and explores innovative strategies like the 'self-funding house'. The importance of courage, risk-taking, and living below your means is emphasized. They also touch on the value of mentorship and community for personal growth, offering advice for new investors navigating today’s challenging market.

In a heartfelt family discussion, courage and financial literacy take center stage as lessons from 'Rich Dad Poor Dad' are shared. Emphasizing the concept of rejection as a stepping stone to success, the young participants provide personal anecdotes on resilience in sales. Aspiring business goals and effective communication skills are explored, alongside the importance of mentorship. The power of curiosity shines through as they underscore the significance of asking for help while preparing for future challenges.

Marcus Sheridan, a renowned author and consultant in content marketing, sheds light on navigating the digital marketing landscape in the home services industry. He discusses the rising importance of video content and adaptation to AI-driven changes. Sheridan shares how businesses can build trust through transparency, innovative strategies, and personal connections. He explores the evolving nature of buyer behavior, emphasizing the power of self-service tools and pricing estimators to enhance customer engagement and drive revenue.

In a lively discussion, Mike Barnhart, COO and CFO of Eco Plumbers, shares insights on the crucial role of hope in leadership and the power of curiosity in driving business success. He explores using AI for financial insights and emphasizes innovative marketing strategies alongside customer retention through membership models. Mike also highlights effective budgeting practices, the significance of team development, and strategies for profitability in the home services sector. With a focus on leadership and technology, he shares practical advice for navigating economic challenges and building a strong workforce.

Join Jeff Dudan, the CEO of Homefront Brands and a franchising guru, as he shares his journey from building a restoration business to mastering franchising. He emphasizes the critical role of personal responsibility in business success and the common pitfalls franchisees face. Dudan discusses the passion needed for thriving in the service industry, transitions from operator to entrepreneur, and the importance of community impact beyond profits. With insights on long-term thinking and leadership dynamics, he offers a fresh perspective on achieving both business and personal fulfillment.

Josh Young, President of New Construction at Tempe Mechanical, shares his expertise in commercial HVAC and plumbing. He discusses the challenges of business growth and leadership in the commercial construction industry. Key topics include mastering financial strategies for profitability, the impact of private equity, and the role of technology and AI in operations. Young emphasizes the need for education in trades to address talent shortages and dives into the potential societal impacts of autonomous vehicles. His passion for building trustworthy client relationships shines through.