Hospitality Daily Podcast

Today we're learning from Regitse Rosenvinge about how hospitality providers can create spaces of belonging.Regitse offers a fresh perspective on how we can extend beyond our traditional roles to foster a sense of safety, belonging, and wellness for guests. Listen to her recount the inspiring story of a Copenhagen hotel that managed to create an inviting atmosphere through thoughtful design and a warm tone of voice. We also cover the changing notion of the 'home away from home' concept and how hotels are now focusing on emulating a sense of security and connectivity rather than just duplicating a guest's home. We delve into how technology is reshaping the hospitality industry and how you can forge a successful career within this exciting industry. This episode is a must-listen for those interested in creating unforgettable guest experiences and leveraging the power of storytelling within the hospitality sector. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Join us for an engaging chat with Richard Garcia of Remington Hospitality as we unearth the fascinating narrative of their innovative company project – a recipe book. But this is no ordinary recipe book; it is a window into the culinary treasures of their hotels. The second part of our conversation dives into the transformative power of this project within the Remington Hospitality team. Listen to how this book became a catalyst for uncovering hidden talents and boosting collective morale. Discover how it not only elevated their internal perceptions but also amplified their brand voice in the hospitality industry. As we conclude, we take a moment to reflect on the ripple effect of this unique endeavor and plans for the future. A must-listen for anyone seeking creative approaches to strengthen team spirit and organizational culture. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

It's Independence Day in the US, and we're celebrating with some timeless wisdom from Richard Garcia, a US Marine Corps veteran, star chef, and the Senior Vice President of Beverage and Food at Remington Hospitality. In this episode, you'll hear why Richard believes there's no room for compromise when it comes to delivering a stellar guest experience, as he shares how he ensures this at Remington.Richard's inspiring talk takes us through the roller coaster of navigating obstacles like short staffing and supply chain issues. He asserts that these shouldn't be used as excuses for a poor guest experience. Instead, he shares his strategy of streamlining menus to keep the quality high. Richard also highlights the increasing significance of guest experience, providing insightful ways to ensure a personalized experience, irrespective of the hotel's class or location. His belief in creating experiences that convert guests into brand ambassadors is a must-hear for anyone in hospitality. So tune in, and let Richard's wisdom guide you towards crafting a best-in-class experience for your guests. Let's go beyond the mundane and create the extraordinary!Listen to our other episodes with Richard on this podcast A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Ready to challenge everything you thought you knew about the hospitality industry? Our conversation with Richard Fertig, the founder and Chief Investment Officer at Stomp Capital, will change your perspective. We tackle the age-old practice of adding staff as a solution to hospitality challenges and examine how to add excitement in place of consistency. We invite you to join our debate as we put traditional hospitality methods under the microscope, weighing their value against the possibility of delivering superior guest experiences sans the enormous labor costs. As we traverse continents, we delve into an intriguing comparison between European and American hospitality practices, shedding light on how tipping influences the industry's dynamics. We then bring your attention to an often overlooked, yet powerful aspect of hospitality – the role of scent. This episode is a treasure trove of insights on rethinking your approach to hospitality.Links: Follow Richard on LinkedInLearn more about Stomp CapitalHow a former globe-trotting hedge fund manager now provides bespoke hospitality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Today we're learning from Richard Fertig, founder and Chief Investment Officer at Stomp Capital, about the importance of staying inspired.Links: Follow Richard on LinkedInLearn more about Stomp CapitalHow a former globe-trotting hedge fund manager now provides bespoke hospitality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

I love technology and we're coming off a big week of tradeshows and conferences about technology in hospitality. But our guest today says there's no such thing as "virtual hospitality," and I want you to hear why he says this and what he means because it's an important point to keep in mind as we think about providing hospitality today.David Kong is the founder and principal of DEI Advisors, a nonprofit focused on empowering others. Previously, he was the president and CEO of BWH Hotel Group, and when he retired from that role he was the longest-running CEO of any major hotel company. If anyone has the technical experience and perspective to talk about the role of technology, it's David, as you'll learn in our conversation today.Links:Follow David on LinkedInFollow David on YouTubeSubscribe to David's podcast Learn more about DEI Advisors A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Have you ever asked yourself, "How do I effectively guide my team through change?" If so, this episode is for you. Our guest, Rachel Vandenberg, is not just a hotel owner and operator but also happens to be a leadership coach. We talk about her past experiences and lessons learned from implementing new software in her hotel, making the episode full of insights for change management. Rachel emphasizes the need for communication, transparency, and explaining the 'why' behind changes, and this isn't just theoretical, Rachel has lived it!As we move deeper into the conversation, Rachel takes us through the emotional side of change management. How does a leader take care of their emotional health during challenging times? Rachel shares her practices like daily meditation and regular exercise. She also gives some specific advice for implementing new technology – including thoroughly vetting alternatives and constant communication with the team. This isn't just about changes in the workplace, it's about navigating the rough waters of change in any aspect of your life, and Rachel is your expert guide! A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Jay Hubbs is the VP of Advertising, Marketing, Innovation, and Analytics overseeing BWH Hotels’ consumer-facing marketing, advertising, and the award-winning Best Western Rewards program.  Today, Jay Hubbs was awarded Marketing Professional of the Year by HSMAI, and in this conversation, we cover:Why marketing matters todayWhat Jay is most proud of building over the past yearWhat experiences have been most helpful in Jay's career journey to dateThe role of marketing in providing hospitalityWhat makes great advertisingThe importance and opportunity with loyalty rewards programsInternational growth...and much moreLinks:Follow Jay on LinkedInCareers at BWH HotelsJay Hubbs interview by Loyalty360 A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

What happens when you combine journalism, technology, and the hospitality industry? You get an insightful conversation with our guest, Jason Freed, the Hospitality Data Evangelist at MDO. In this episode, Jason shares his journey from reporting to exploring the exciting intersection of technology and pricing in the hotel sector, emphasizing the importance of revenue management technology in creating memorable guest experiences and keeping businesses profitable.The COVID-19 pandemic has undoubtedly left a lasting impact on the hotel industry, but with challenges come opportunities for innovation. In this episode, we discuss the role hospitality technology played in navigating these trying times and the birth of Hotel Recovery 2020, a resource aimed at helping hoteliers make informed decisions during the pandemic. Discover how the crisis accelerated advancements in both front-of-house and back-of-house technology, improving hotel operations and efficiency.As data becomes increasingly relevant in the hospitality industry, we delve into the world of data evangelism with Jason. He enlightens us on how MDO's digital document management and business intelligence systems are empowering hoteliers to make better decisions. We also explore the potential of AI in the travel planning process and the exciting future of technology in both back-end and front-end processes, such as personalization and the connected trip. Don't miss this engaging discussion on the ever-evolving world of hospitality technology!Links:Follow Jason on LinkedInLearn more about MDOJason's latest report: Data-driven Strategies to Move Beyond Rooms Revenue.Total Profit Optimization - Billy Copelan, Sea Island Resorts & Jason Freed, MDOIt's time we celebrate Night Auditors: The unsung heros of hospitality - Jason Freed & Eduardo Burkard A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Ready to discover how the world of travel and hospitality is being revolutionized by cutting-edge technology? Join us in an enlightening conversation with our special guest, Shane O'Flaherty, Microsoft's Global Director of Travel, Transportation, and Hospitality. Shane brings a wealth of experience, including his time at the helm of Forbes Travel Guide, and he offers valuable insights into the role of AI in personalizing the customer journey and empowering employees to work more efficiently.Together, we explore the transformative impact of technology on the airline and hotel industries, emphasizing the importance of digitizing workflows and harnessing data for informed decision-making. Shane shares how Microsoft's products and services are future-proofing businesses with the help of AI-driven insights and decentralized ID. Don't miss this opportunity to learn from a true expert in the hospitality and travel sector and elevate your understanding of how technology is shaping the future of these industries. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands