Hospitality Daily Podcast

Craig Poole is the President of Reading Hospitality, which owns and operates the DoubleTree Hotel in Reading, Pennsylvania. He's a three-time Hilton Connie Award winner and was recognized as General Manager of the Year by the American Hotel and Lodging Association. In today's episode, we discuss "second chance hiring," leading people, and cultivating a strong culture within your organization.Watch the documentary: Lead me and I'll follow you A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Craig Poole is the President of Reading Hospitality, which owns and operates the DoubleTree Hotel in Reading, Pennsylvania. He's a three-time Hilton Connie Award winner and was recognized as General Manager of the Year by the American Hotel and Lodging Association. In today's episode, you're going to learn what inspired him to think about the power of hospitality in a new way. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Craig Poole is the President of Reading Hospitality, which owns and operates the DoubleTree Hotel in Reading, Pennsylvania. He's a three-time Hilton Connie Award winner and was recognized as General Manager of the Year by the American Hotel and Lodging Association. In today's episode, you're going to learn why he hired more than 200 people to run his 209-room hotel.Follow Craig on LinkedIn A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Craig Poole is the President of Reading Hospitality, which owns and operates the DoubleTree Hotel in Reading, Pennsylvania. He's a three-time Hilton Connie Award winner and was recognized as General Manager of the Year by the American Hotel and Lodging Association. In this episode, you'll learn both how Craig starts each day - and how he got started on the path to the business he runs today.Follow Craig on LinkedIn A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Today, we're learning from Paul Miller, CEO of Questex, and in our discussion, we cover:Background on the NYU International Hospitality Industry Investment ConferenceWhy events matter now (2:26)What's changed post-pandemic in what we want from events (4:05)Trends and opportunities in events (4:57)Creating a "Coachella experience" in B2B events (7:37)The case for investing in hospitality (9:14)To learn more about Paul Miller and his work: Follow Paul on LinkedInVisit the Questex websiteLearn more about the NYU International Hospitality Industry Investment Conference A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Today, we're learning from Shelley Brown. We've been talking about recruiting and hiring and engaging people in hospitality for years, but what's beneath all of that is creating a culture of belonging. The very best hospitality leaders I know focus on this because they know that if you welcome people to your teams well, and make them feel like they belong they will not only stay engaged and do their best work - but will help you recruit other talented people. Shelley began her career in hospitality, and in this episode, you're going to hear the early experiences that shaped her view on all of this, the importance of belonging and psychological safety, the "belonging equation," the W.E.I.R.D. framework for creating a culture of belonging - and the importance of continually practicing and aligning around values that foster a culture of belonging. Learn more about Shelley's work on her websiteRead Shelley's book: Weird Girl Adventures from A to Z A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

This episode is sponsored by MDO's Night Auditor Appreciation Day.The Night Auditor plays a vital, yet often overlooked role in running a hotel. In this episode, Jason Freed and Eduardo Burkard from MDO discuss the range of responsibilities this role typically covers while working overnight: from checking people in to covering the kitchen to processing important data for every function of the hotel. While the working hours and wide range of jobs to be done can be tough, this role is often where hotel leaders begin their careers, as it provides exposure to all areas of the business.Jason, Eduardo, and the team at MDO are organizing a campaign to help us show appreciation for these critical members of the hospitality industry, and in this episode share ideas for celebrating and showing appreciation for the people working in this role. Learn more at HotelHeros.org  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Hotel Management’s Voice of the Owner survey just came out and showed employee mental health is the #1 most-anticipated challenge for hotel owners and investors over the next 12 months. Today, we’re learning from someone who has built a comprehensive employee benefits program to help address this: Dan Aswell, Senior Vice President of Total Rewards at Remington Hotels.In this episode, you’re going to learn the demographic least likely to receive important mental health support, what Dan offered to address this, and how he and his team worked holistically to support mental health for the company's associates. You’re going to learn how they stay relevant with the benefits they offer broadly, and how they drive adoption and encourage positive change. Regardless of where you work in the hospitality ecosystem. I think you’ll come away inspired on how to meaningfully support the people that make the hospitality industry possible.Bonus: To learn more about what Dan built, read my feature article with him on HotelOperations.com: How Remington Hotels Designs and Delivers Benefits Packages for its Employees A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Imagine if you had the opportunity to work on a small team with one of the hospitality industry's most legendary leaders. What would you be looking for, and what would you take away from it? Sara Osias is now Head of Experiences at Auberge Resorts Collection, but in this episode shares what stood out to her working with Chip Conley when they were both at Airbnb. You're going to hear a leadership lesson that you can bring into your meetings today to level up your decision-making and make your culture stronger.In case you missed them, be sure to listen to our other conversations with Sara: My journey to leading experience designHow I design and deliver experiences for our guests A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

To empower your teams to do their best work and delight your guests, you need to inspire them. And that, of course, requires being inspired yourself. Today, you're going to hear how Sara Osias, Head of Experiences at Auberge Resorts Collection, thinks about this and does this.In case you missed them, be sure to listen to our other conversations with Sara: My journey to leading experience designHow I design and deliver experiences for our guests A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands