I love technology and we're coming off a big week of tradeshows and conferences about technology in hospitality. But our guest today says there's no such thing as "virtual hospitality," and I want you to hear why he says this and what he means because it's an important point to keep in mind as we think about providing hospitality today.

David Kong is the founder and principal of DEI Advisors, a nonprofit focused on empowering others. Previously, he was the president and CEO of BWH Hotel Group, and when he retired from that role he was the longest-running CEO of any major hotel company. If anyone has the technical experience and perspective to talk about the role of technology, it's David, as you'll learn in our conversation today.

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Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability

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There's No Such Thing as Virtual Hospitality - David Kong, DEI Advisors