Hospitality Daily Podcast

Ryan Bukstein, a consultant known for shaping people-driven brands like Ace Hotel and Vacation, shares insights into his latest project—a curated travel experience with the founders of clean beauty brand Dam Dam. He explores how collaboration and contrarian thinking fuel creativity, particularly in Japan. Bukstein emphasizes the significance of storytelling in hospitality and the power of personal connections. He also discusses embracing diversity and teamwork, highlighting how these elements enhance the travel experience.

Brett McManus, owner of Après Inn and founder of Inndependent Stays, delves into the discovery challenges in independent hospitality. He shares insights on the high costs of online travel agencies and the importance of authentic storytelling in connecting travelers with unique experiences. The discussion highlights how AI could revolutionize travel recommendations and enhance personal connections between guests and owners. Through innovative platforms like 'Independence Days', McManus aims to reshape the visibility of independent stays, fostering engagement and community.

Brett McManus, a first-time innkeeper and co-owner of Après Inn, shares his journey of transforming a rundown Vermont motel into a thriving hospitality business. He discusses the highs and lows of running a seasonal operation and emphasizes the importance of personal guest interactions in driving reviews and revenue. Brett also highlights technological tools that enhance efficiency without sacrificing the personal touch, along with insights from expanding to a second property and identifying opportunities in overlooked motels.

Ryan Magnon reveals how Chick-fil-A transforms quick drive-thru interactions into memorable experiences by emphasizing genuine hospitality. Training young team members to see guests as individuals rather than mere orders creates a powerful connection in just 60 seconds. The discussion also highlights the importance of ongoing team collaboration and continuous learning in enhancing service quality. Listeners are encouraged to focus on human connection as the ultimate investment in customer satisfaction.

Ryan Magnon, COO of Ithaka Hospitality Partners, and Scott Rohm, CDO, share pivotal lessons on the connection between leadership and hospitality excellence. Both seasoned leaders honed their skills at The Ritz-Carlton under Horst Schulze. They discuss why selecting the right leaders is crucial for operational success and how slight cultural shifts can transform organizations. Their insights on servant leadership, team alignment, and creating thriving environments resonate deeply for anyone in the hospitality industry, enhanced by a compelling story from a Shanghai dining room.

Scott Rohm, Chief Development Officer at Ithaka Hospitality Partners, and Ryan Magnon, Chief Operating Officer, delve into the vibrant world of independent hospitality. They share insights on how their roots at Auburn University shaped their innovative projects, including teaching hotels and culinary initiatives. The duo emphasizes the power of collaboration with owners to create unique experiences. They also explore the intricate balance between visionary ideas and operational expertise, revealing how this synergy fosters community-connected hospitality brands.

In this discussion, Stephen German, SVP of Product at Actabl, illuminates how technology is transforming budgeting for hoteliers. He delves into how ProfitSword offers real-time visibility and aligns property data for smarter, quicker decisions. Stephen shares insights into recent tech advancements that cut down budgeting time from days to hours, helping hotel leaders navigate economic uncertainties with confidence. This conversation is a must-listen for anyone looking to enhance their budgeting process in the hospitality industry.

David Lund, The Hotel Financial Coach, shares his expertise in navigating the complex financial landscape of the hospitality industry. He emphasizes the importance of proactive financial management and regular operational reviews to avoid crisis reactions. Listeners learn about the importance of personal accountability in budgeting and operational efficiency. Lund also discusses cost containment reviews and how collaboration among managers can enhance performance. His insights encourage a culture of financial stewardship integrated with quality guest service.

Steven Hesketh, CEO of Savvy Hotel Group and founder of Hospitality Hero, passionately discusses the vital role of recognition and kindness in the hospitality industry. He shares inspiring stories that highlight how appreciation can transform careers and foster vibrant team cultures. The conversation also touches on the importance of listening, the impact of small acts of kindness—like a heartwarming moment with a young boy learning to make his bed—and the need to introduce hospitality back into schools to inspire future professionals.

Steven Hesketh, CEO of Savvy Hotel Group and founder of Hospitality Hero, stresses the vital role of kindness in the hospitality sector. He emphasizes the need to inspire the next generation, particularly through children's stories that highlight career opportunities. Hesketh also discusses the balance of traditional values and technological advancements in hospitality. His personal anecdotes show how kindness fosters community and connection, showcasing hospitality as not just a job, but a meaningful career.