Ready to challenge everything you thought you knew about the hospitality industry? Our conversation with Richard Fertig, the founder and Chief Investment Officer at Stomp Capital, will change your perspective.

We tackle the age-old practice of adding staff as a solution to hospitality challenges and examine how to add excitement in place of consistency. We invite you to join our debate as we put traditional hospitality methods under the microscope, weighing their value against the possibility of delivering superior guest experiences sans the enormous labor costs.

As we traverse continents, we delve into an intriguing comparison between European and American hospitality practices, shedding light on how tipping influences the industry's dynamics. We then bring your attention to an often overlooked, yet powerful aspect of hospitality – the role of scent.

This episode is a treasure trove of insights on rethinking your approach to hospitality.

Links:

Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

What I Learned Traveling Europe - Richard Fertig, Stomp Capital