Never Cut Corners - Richard Garcia, Remington Hospitality

It's Independence Day in the US, and we're celebrating with some timeless wisdom from Richard Garcia, a US Marine Corps veteran, star chef, and the Senior Vice President of Beverage and Food at Remington Hospitality.

In this episode, you'll hear why Richard believes there's no room for compromise when it comes to delivering a stellar guest experience, as he shares how he ensures this at Remington.

Richard's inspiring talk takes us through the roller coaster of navigating obstacles like short staffing and supply chain issues. He asserts that these shouldn't be used as excuses for a poor guest experience. Instead, he shares his strategy of streamlining menus to keep the quality high.

Richard also highlights the increasing significance of guest experience, providing insightful ways to ensure a personalized experience, irrespective of the hotel's class or location. His belief in creating experiences that convert guests into brand ambassadors is a must-hear for anyone in hospitality.

So tune in, and let Richard's wisdom guide you towards crafting a best-in-class experience for your guests. Let's go beyond the mundane and create the extraordinary!

Listen to our other episodes with Richard on this podcast

Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability

A few more resources:

• If you're new to Hospitality Daily, start here.
• You can send me a message here with questions, comments, or guest suggestions
• If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.
• Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.
• If you want to advertise on Hospitality Daily, here are the ways we can work together.

If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!

Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands