Hospitality Daily Podcast

Our guest today is Alex Brown, Founder & President at CXN Travel and Recover Hospitality.In this episode, you'll hear how to identify and address burnout, how to reenergize yourself, the importance of building resilience - and a couple of quick stories from Alex on experiences that he's had that guide the way that he thinks about mental health in hospitality today. Connect and learn more about Alex: LinkedInRecover HospitalityCXN Travel A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Our guest today is Alex Brown, Founder & President at CXN Travel and Recover Hospitality.May is Mental Health Awareness Month, and there are few better to speak to both the challenges our industry faces and how to address them than Alex Brown, a hospitality management professional and hotel owner who transitioned to a career in substance use recovery support services.In this episode, you're going to hear what Alex has learned about mental health and advice for owners, operators, and hospitality leaders that want to take care of themselves and their teams.Connect and learn more about Alex: LinkedInRecover HospitalityCXN Travel A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Today's guest is James Ferguson,  Director of Culture at Wurzak Hotel Group.LinkedIn is responsible for most of the things I've able to create for you here at Hospitality Daily. In the past week, our stories reached more than 50,000 people on LinkedIn alone - which blows my mind. But it's not just me - time and again, I've heard from hoteliers that this social network plays a key part in their success and what they're building. One of those people is James Ferguson, Director of Culture at Wurzak Hotel Group. We met James on this show a few episodes ago, and as part of his focus on building and scaling organizational culture, there's a big PR and communications element to his work as well. In this episode, you're going to learn how James uses LinkedIn, and what it does for him. Learn more about James, his book, and his work at The Confetti Culture.Join the conversation on today's episode on the Hospitality Daily LinkedIn pageWant more on this topic? Read The Hotelier’s Ultimate Guide to Using LinkedIn to Attract Talent, Tell Your Story, And Create Opportunities A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In today's episode, Sloan Dean, CEO of Remington Hotels, shares his experience of how ambition affected his relationships with colleagues earlier in his career. Through executive coaching and feedback, he realized he needed to let go of ego and focus on empathy and vulnerability. By changing himself, he was able to achieve success, leading to his current role today as CEO of Remington Hotels. His advice for us today: "If you want to change the world, change yourself." A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Christopher B. Randall is the Director of Community Impact at the 21c Museum Hotel St. Louis.In this episode, you'll learn what his role covers, why community impact matters, and a few ways he engages people through programming and creating access. You're going to be inspired by ways you can engage and impact the community around you as well. Follow Christopher on LinkedIn A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

In this episode, I recap some of my top takeaways from listening to Sam Altman talk about AI, ChatGPT, and the future of technology at the Stripe Sessions event in San Francisco. For more on AI:Read my guide: AI for Hotels: A Guide to Artificial Intelligence for Hospitality LeadersWatch me and Chris Cano discuss the implications for hospitality providers A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Richard Valtr is founder of Mews, and in this episode, shares the big trend creating opportunities for our businesses - and our careers. Read Richard's blog postFollow Richard on LinkedInFollow Richard on Twitter A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Today we're going hear from someone who oversees some of the most extraordinary experiences in hospitality today, Sara Osias. Sara is Head of Experiences at Auberge Resorts Collection, and in this episode, you're going to hear about everything from a creative spin on nightly turndown service to an arts-focused adventure to Marfa, Texas that includes a private jet and carefully curated culinary experiences.Experience is the key to standing out and making money in hospitality today. As we learned from Samantha Hardcastle in a prior episode, providing memorable experiences is not only vital for differentiating your brand and building loyalty, it's especially important today to make guests feel they're getting value for the money they're paying to stay at your properties and ensuring they return and tell others about you as well.In this episode, you're going to learn how Sara's background working at technology companies guides her selection of the experiences they offer, the cultural trends driving demand for experience today, the importance of engaging all five senses - and most importantly, the step-by-step process Sara uses to design and deliver extraordinary experiences at Auberge Resorts. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Sara Osias is Head of Experiences at Auberge Resorts Collection. In this episode, you'll learn how Sara draws inspiration from a diverse range of experiences along her own career journey - from camp counselor to teacher to an early member of Airbnb's hospitality team with Chip Conley - to lead experience design at Auberge Resorts today.I want you to hear her story because it will show you how each of our career journeys - no matter how unconventional they are - can lead us to providing exceptional hospitality today.  A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Naureen Ahmed is the Founder of Inspiring Women in Hospitality, and in this episode, we discuss listening to (and amplifying) all stories - and why that matters.Listen to Naureen's podcast here: Inspiring Women in Hospitality A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands