Hospitality Daily Podcast Designing a Magical Guest Experience with Technology - Martin Soler
Are you ready to upgrade your experience to delight your guests and grow your business?
Then you need to hear from seasoned hospitality leader Martin Soler, as we explore the barriers to innovation in the hospitality technology sector. In this fascinating discussion, we uncover how hoteliers often overlook the importance of technology in shaping the guest experience and dive into the challenges faced in adopting new technology.
Through Martin's personal experience as a general manager - and the story of a recent stay at an independent hotel in Prague - we reveal how technology can create a seamless and magical guest experience when implemented correctly. You'll learn about the importance of proper product design and striking a balance between providing necessary features and maximizing the adoption of the technology. We also delve into the art of putting the guest first and how to make changes to existing processes to meet their expectations.
Lastly, we address the friction that exists in the payment process for hoteliers and their guests, and how technology can help to alleviate it. Drawing on lessons from the success of Online Travel Agencies (OTAs), we explore how hoteliers can improve their own processes.
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands