Making Payments More Hospitable - James Lemon, Stripe

Imagine a world where transactions are so seamless that they become an afterthought, leaving more room for an unforgettable experience.

In this episode, we sit down with James Lemon, the Global Lead for Travel & Leisure at Stripe, to unlock the secret to achieving this. With a background rooted in hospitality, James shares his insights on how Stripe is revolutionizing payments and financial infrastructure, both online and in-person.

We take a closer look at how hospitality businesses can leverage Stripe's technology to remove friction in the customer experience. From reducing wait times at the checkout counter to streamlining B2B systems, James highlights real-world examples of successful Stripe implementations in the industry. Discover how hotel chains can use agile methodologies to pilot new technologies and learn about Stripe's potential to speed up the booking process by keeping customers on your site.

Our chat with James doesn't stop at just the payment process. We delve into the creative ways established global companies like Hertz and Hoxton are utilizing technology to transform their businesses and offer unique customer experiences. Through partnerships with Stripe and other tech companies, these brands are able to innovate and stay ahead of the curve. 

Resource from Actabl: The Future of Hotel Labor Management: A Smarter, People-First Approach to Profitability

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands