Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

Are you focused on business leads in your home service company when the seasons change? This week, Jack and John talk about weak months during peak HVAC season, big victories coming from major talent hires, and the power of specialty equipment paying for itself almost immediately. However, the big topic of conversation covers home service business leads, generating those leads when times get quiet, and the various avenues an owner has available to source customers.Episode Hosts: 🎤John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Even vacation can’t stop John from talking about the new, heavy equipment for his drainage excavation business doubling as a marketing strategy! He and Jack talk about the nature of working in HVAC, drains, and excavation, why pipelining is great, and just how much a machine for drain cleaning can cost a business–and how much it makes back when you start to tie upsells into your sales practices. Do you know the difference between the excavation and pipelining business? Find out.Episode Hosts: 🎤John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterThanks to Our Sponsor Supply House Need parts fast? Supply House Dot Com is fast, reliable, offers easy returns, and has a huge inventory of parts and supplies so that you're waiting less. Take a look at their TradeMaster program and start getting perks now!Send Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

John, CEO of Wilson Companies, shares insights on crafting effective organizational structures for home service businesses. He and Jack discuss navigating HVAC's peak season challenges, emphasizing strategic planning and delegation. The conversation highlights the importance of specialized roles within HVAC teams and the impact of market dynamics on hiring. John opens up about moving from a trade-based to a discipline-focused model, aiming for efficiency and regional growth. Tune in for valuable strategies to thrive in the competitive HVAC landscape!

Join this episode as Jack and John tackle the challenges of managing HVAC growth during record-breaking sales in the summer heatwave. They discuss scaling up revenue, infrastructure, and the importance of centralizing operations. Learn about their experiences with business expansion and facility upgrades to enhance growth and quality of hires.

This podcast covers strategies for increasing revenue per plumber and HVAC technician, tracking KPIs, hiring team leads, and implementing incentive-based compensation plans. It also discusses rebranding after acquisitions and successful business models like new construction.

Founder of Avoca AI, Tyson Chen, discusses the AI call center revolution for home service businesses. Topics include optimizing call center performance, challenges in measuring customer service, benefits of using Avoca, and strategies to enhance efficiency and effectiveness of call centers in the trades industry.

Join John and Jack as they discuss hitting sales milestones, training programs, and strategies to boost average ticket sales. They explore call-by-call management, creating effective options for customers, and improving service quality. Learn about Avoca coaching, tailoring service offerings, and the dynamics of a specialized Facebook group for home service professionals.

In this engaging discussion, Sam Preston, CEO of Service Scalers and expert in digital marketing for home services, shares his wealth of knowledge. He dives into the transformation from traditional marketing to cutting-edge digital strategies, emphasizing the importance of SEO and AI in lead generation. Sam also addresses common challenges in the industry and highlights the value of strategic partnerships. With fascinating insights and success stories, this chat is a treasure trove for anyone in the home service space!

In this episode of 'Owned and Operated,' Jack and John revisit their previous discussion on how to use and integrate AI into their home service business endeavors, analyzing its transformative impact over the past few months. They reflect into their experience with Avoca, an AI-driven call center software, and discuss its role in enhancing CSR coaching and overall call center efficiency. The hosts highlight initial successes seen in just a few weeks, the potential for field operations, and their aspirations for AI in marketing. The discussion also explores the broader implications of AI on business scalability and future industry trends. Tune in to hear about their journey, insights, and a special promo code for Avoca's services.00:00 Introduction and AI in Home Services01:35 Business Performance and Growth12:47 Leveraging AI in Call Centers23:32 Exciting AI Developments in Recent Months24:18 The Future of AI in Home Services25:13 AI's Impact on Marketing and Call Centers26:26 Exploring Full AI Call Centers28:20 Challenges and Adoption of AI in Call Centers32:38 AI in the Field: Early Stages and Potential39:10 Community Engagement and ResourcesEpisode Hosts: 🎤John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterSpecial Thanks to Avoca AI Coaching and TrainingLooking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end. We have a special promo code available if you schedule now: ‘OWNED’. Click here to schedule your demo today.https://calendly.com/d/cp54-9jr-nht/avoca-ai-demo?month=2024-06Send Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Dive into the complexities of growing home service businesses, as John Wilson tackles live Q&A questions. Discover competitive advantages smaller plumbing and HVAC companies have in recruitment. Learn about dynamic pricing strategies and how to manage acquisitions effectively. Gain insights on customer retention and the importance of a robust sales process. This interactive discussion is packed with practical advice for navigating the challenges and opportunities in the industry.