Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

Join John Wilson and Jack Carr in another episode of 'Owned and Operated,' where they dive deep into how to grow in the home service business; specifically residential plumbing, HVAC, and electric services. John discusses the challenges of thinking too small, the benefits of having substantial goals, and the potential of raising capital to scale operations. With insights on securing C-level talent and optimizing business growth, this session is packed with valuable advice for home service entrepreneurs looking to elevate their companies. Don't forget to leave a five-star review and subscribe for more expert tips and engaging discussions!00:00 Introduction to Owned and Operated00:54 The Journey of John Wilson: From Bedtime Stories to Plumbing Pro01:35 Exploring the Mindset of Thinking Big in Business03:28 The Challenges and Opportunities of Business Growth10:59 Considering the Impact of Raising Capital and Strategic Partnerships14:16 Navigating Business Constraints and the Path to Expansion21:30 The Role of Talent and Expertise in Scaling a Business27:32 Concluding Thoughts on Business Growth and Listener EngagementSubscribe on YouTube for even more content!Send Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

This discussion dives into the vital role of training and structured meetings in enhancing team performance. The hosts highlight the need for reliable vehicles and effective fleet management to support business growth. They also explore the complexities of making informed business decisions while emphasizing the importance of clear company values. The impact of continuous training, including EOS meetings, is underscored as a strategy for optimizing team development and ensuring high performance across the board.

What happens when your Home Service Business ownership hits disaster, and how do you survive business hardship? Hard questions this week, as Owned and Operated hosts Jack and John tackle a question from the Owned and Operated private business owner group on Facebook to talk about navigating the murky water of when things go badly for your business. John also talks about the challenges of managing a business in hard times, such as deciding to shut down parts of the operation to focus on large projects, as well as the benefits of incentive trips for employees. If you’re looking for advice on avoiding the death knell then only one HVAC, electrical, and plumbing Home Service Business growth podcast has the answers!00:00 Introduction to Owned and Operated00:27 Transforming PPC Despair into Success01:01 A Glimpse into the Hosts' Business Ventures01:19 Navigating Business Challenges and Growth03:25 Tackling Tough Questions: Lead Generation Strategies05:08 Surviving Business Hardships: Strategies and Insights13:05 The Importance of Preparing for the Worst21:04 Closing Thoughts: Resilience in BusinessSubscribe on YouTube for even more content!Send Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

In this episode of Owned and Operated, hosts John Wilson and Jack Carr share insights from running a home service business specializing in residential plumbing, HVAC, and electric growth, in podcast form. This week, the two talk strategies for managing capacity and fulfillment to keep up with sales, with the importance of focusing on core services for optimization, and setting up efficient business models to drive growth. Don’t let May whiplash get you into a bottleneck!00:00 Welcome to Owned and Operated: A Home Service Business Deep Dive00:28 Exclusive Service Scalers Promo: Boost Your Business00:51 The Dream Team: John Wilson and HVAC Jack01:25 Navigating Business Challenges: From Whiplash to Winning Strategies04:38 The Power of Accountability and Training in Business Recovery09:19 Unlocking Hidden Revenue: The Impact of Optimizing Service Options17:35 Sustaining Success: Implementing New Compensation Structures18:07 From Disaster to Triumph: The Springboard Effect of a Challenging Month19:37 The Capacity Conundrum: Overselling and Its Implications20:00 Understanding Sales and Fulfillment Dynamics20:21 The Impact of Fulfillment Delays on Cash Flow21:00 Navigating Capacity Challenges in Residential Services22:00 Strategic Adjustments to Manage Backlogs22:16 The Perils of Overcommitting in Service Businesses22:59 Optimizing Operations by Focusing on Core Services26:09 Balancing Capacity and Demand in Busy Seasons26:58 Maximizing Revenue Through Operational Efficiency30:58 Preparing for Growth and Managing Expectations37:14 Reflections and Future PlansEpisode Host: 🎤John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterCassi Niekamp: @cassiniekamp on TwitterSpecial thanks to our sponsor: Service Scalers: 📈Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/Send Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

Cassie Niekamp returns for round two! The owner of a fencing business in Columbus, she and Jack Carr discuss the unique challenges and opportunities in the fencing industry, especially in relation to the economy and market diversification. They’ll also look into business models, B2B marketing strategies, operational efficiencies, and the significance of customer service. What are the risks and rewards of government contracts, the utility of digital tools for improving sales processes, and the vital role of subcontractors in managing workloads? The Owned and Operated podcast has got your answers, so stick around for more information in the world of HVAC, electrical, plumbing, and fencing growth!00:00 Introduction to Owned and Operated00:26 Transforming PPC Despair into Success01:03 Deep Dive with Cassie Niekamp on Fencing Business Dynamics03:57 Exploring B2B Marketing Strategies and Challenges05:56 Navigating Business Growth and Operational Challenges16:33 Leveraging Technology for Efficiency in Sales20:13 Subcontracting Dynamics and Quality Control in Business22:58 Empowering Women in the Trades and Customer Communication25:35 Closing Remarks and Invitation to Breaking 5 Million Camp"Episode Host: 🎤John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterCassi Niekamp: @cassiniekamp on TwitterSpecial thanks to our sponsor: Service Scalers: 📈Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/Send Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

In this episode of Owned and Operated, John and Jack  welcome back Cassi Niekamp to the show, a home service entrepreneur who has significantly grown her business in the fencing business. Cassi shares her experience acquiring a 39-year-old home service business in Columbus, Ohio, and transforming it from a small-scale operation with outdated practices into a successful company with a revenue of 3 million and aiming for 5 million. Cassi details the pivotal changes that propelled her growth, including hiring an operations manager, incorporating software tools, and focusing on commercial over residential services for better margins and scalability. The crew also discusses challenges like customer segmentation, hiring, and managing cash flow for growth projects, all while navigating the complexities of small business ownership and personal milestones, such as having a baby.00:00 Introduction to Owned and Operated00:42 Cassi's Business Journey: From Acquisition to Growth02:25 Operational Changes and Team Expansion04:35 The Impact of Personal Milestones on Business Growth04:47 Strategic Pivots and Key Business Decisions09:41 The Role of an Ops Manager in Scaling the Business13:09 Navigating Business Challenges and Opportunities13:45 Embracing Legal Marijuana: A Business Perspective14:33 Certifications and Business Operations Insights15:02 Promo: Engaging with Weekly Business Insights15:25 The Power of Internal Promotion and Department Success16:23 Strategic Customer Segmentation and Market Expansion18:19 Navigating Commercial Projects and Financial Strategies23:09 The Excitement of Large-Scale Projects and Company Growth26:55 Exploring New Markets and the Challenges of Government Bids27:46 Personal Reflections on Business Strategy and Culture30:33 Closing Remarks and Invitation for EngagementEpisode Host: 🎤John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterCassi Niekamp: @cassiniekamp on TwitterSpecial thanks to our sponsor: Service Scalers: 📈Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/Check out Owned and Operated Weekly Insights: a newsletter that’s jam-packed with actionable growth strategies to level up your home service business. Subscribe Here: http://tinyurl.com/ownedopnewsDon't forget to subscribe! 🙏Youtube: @OwnedandOperatedPodcastX: @ownedoperatedcoSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

In this episode of 'Owned and Operated,' host John Wilson and guest Rich Jordan discuss the intricacies of running a home service business, focusing on the residential plumbing, HVAC, and electric sectors. They delve into the challenges of maintaining profitability in the HVAC installation sector, exploring the unpredictability of business demands, material cost fluctuations, and the impact of seasonal changes. The conversation highlights the importance of precise job costing, optimizing gross margins, and strategic planning to stabilize and grow the business. They touch upon the dynamics of partnerships, acquisitions, and the decision-making process between being a big fish in a small pond or a small fish in a big pond within the competitive landscape of home service businesses.00:00 Introduction to Owned and Operated00:30 Weekly Insights Newsletter Promo01:05 Special Guest: Rich Jordan's Second Appearance01:24 Navigating the HVAC Business Landscape03:32 The Unpredictability of HVAC Install Business05:14 Strategies for Smoothing Out Seasonal Variations07:13 Leveraging Technology for Business Efficiency10:06 Exploring Gross Margin Challenges in HVAC14:48 The Journey of Business Expansion and Acquisitions16:55 Shared Services: A Double-Edged Sword20:05 The Power of a Strong Business Partnership23:20 Future Plans and Organic Growth Strategies25:53 Big Fish in a Small Pond vs. Small Fish in a Big Pond29:54 Closing Thoughts and Workshop AnnouncementEpisode Host: 🎤John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterRich Jordan: @StrongPointRich on TwitterSpecial thanks to our sponsor: Service Scalers: 📈Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/Check out Owned and Operated Weekly Insights: a newsletter that’s jam-packed with actionable growth strategies to level up your home service business. Subscribe Here: http://tinyurl.com/ownedopnewsDon't forget to subscribe! 🙏Youtube: @OwnedandOperatedPodcastX: @ownedoperatedcoSPOTIFY: https://open.spotify.com/show/10mwKIq35xzVz5qHcju3Kb?si=a2eb1f177053402d&nd=1APPLE PODCAST: https://podcasts.apple.com/us/podcast/owned-and-operated/id1560999545www.ownedandoperated.comContact us: info@ownedandoperated.comSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

In this episode of 'Owned and Operated,' host John Wilson and special guest Rich Jordan look into the specific challenges and strategies for home service businesses and HVAC, to navigate and thrive during the shoulder seasons. They explore Rich Jordan's journey from operating a business with $800,000 in sales to achieving nearly $20 million through strategic acquisitions and effective scaling techniques. His tips include the importance of memberships, the concept of proactive buyers, and tactics for managing the off-peak, mild weather seasons that typically see a decline in HVAC system sales and installations. 00:00 Introduction to Owned and Operated00:28 Exclusive Service Scalers Promo00:50 Catching Up with Rich Jordan: Growth and Acquisitions04:46 Navigating Shoulder Season in HVAC07:14 Leveraging Memberships for Business Growth16:43 Strategies for HVAC Sales and Proactive Buyers27:25 Concluding Thoughts and Future DirectionsEpisode Host: 🎤John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterRich Jordan: @StrongPointRich on TwitterSpecial thanks to our sponsor: Service Scalers: 📈Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/Check out Owned and Operated Weekly Insights: a newsletter that’s jam-packed with actionable growth strategies to level up your home service business. Subscribe Here: http://tinyurl.com/ownedopnewsDon't forget to subscribe! 🙏Youtube: @OwnedandOperatedPodcastX: @ownedoperatedcoSPOTIFY: https://open.spotify.com/show/10mwKIq35xzVz5qHcju3Kb?si=a2eb1f177053402d&nd=1APPLE PODCAST: https://podcasts.apple.com/us/podcast/owned-and-operated/id1560999545www.ownedandoperated.comContact us: info@ownedandoperated.comSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

In this episode of 'Owned and Operated', hosts John Wilson and Jack Carr dive into the critical topic of developing leadership within home service businesses. Sharing insights from their experiences in residential plumbing, HVAC, and electric services, they discuss the importance of evolving as a leader to meet the needs of a growing business. They highlight the challenges of instilling core values and accountability throughout the organizational structure, from executives to lower-level managers. The episode emphasizes the significance of peer groups and mentorship for both technical and emotional support in the business journey. Additionally, they talk about their newsletter 'Weekly Insights' and the engagement in their newly launched Facebook group aimed at connecting home service entrepreneurs.CHAPTERS00:00 Introduction to Owned and Operated00:30 Weekly Insights Newsletter Promo01:27 Developing Leadership in Home Service Businesses02:55 Challenges of Rapid Business Growth and Leadership04:23 The Importance of Accountability in Leadership05:34 Promotional Offer from Service Scalers06:00 Deep Dive into Leadership and Accountability21:27 The Emotional and Mental Aspects of Running a Business25:58 Closing Thoughts and Invitation to EngageEpisode Host: 🎤John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterSpecial thanks to our sponsor: Service Scalers: Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers.Check out Owned and Operated Weekly Insights: a newsletter where John discusses topics ranging from recruiting and marketing to the growth of your home service business.  Subscribe to the newsletter here.Contact us:Youtube: @OwnedandOperatedPodcastX: @ownedoperatedcowww.ownedandoperated.cominfo@ownedandoperated.comSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.

In this episode of Owned and Operated, John and Jack explores the intricacies of running a home service business, focusing particularly on residential plumbing, HVAC, and electric services. The episode kicks off with a nod to Service Scalers for their exemplary assistance in managing digital advertising for home service companies. The discussion delves into the challenges and triumphs faced by entrepreneurs in the home service industry, highlighting the importance of adapting business strategies to different platforms, like LinkedIn, for growth and engagement. A significant portion of the episode is devoted to an in-depth discussion on the use of scorecards - a tool for evaluating employee performance based on key success metrics. The dialogue covers the implementation, benefits, and potential pitfalls of scorecarding, emphasizing its role in fostering accountability and improvement within teams. This practical conversation is aimed at offering insights and strategies to other home service business owners looking to optimize their operations and steer their businesses towards greater success.🎥🎥🎥00:00 Introduction to Owned and Operated00:26 Sponsor Spotlight: Service Scalers01:02 Casual Conversations and Business Updates01:54 Exploring LinkedIn for Business Growth03:03 Navigating Business Challenges and Successes04:45 Deep Dive into Scorecards for Business Management09:33 Exploring the Impact of Seasonality on Business Metrics13:34 The Art of Scorecarding in Business19:02 Closing Thoughts and Workshop Announcement19:44 Farewell and Podcast OutroEpisode Host: 🎤John Wilson: @WilsonCompanies on TwitterJack Carr: @TheHVACJack on TwitterSpecial thanks to our sponsor: Service Scalers: 📈Looking to scale your home service business? Service Scalers is a digital marketing agency that drives success in PPC and LSA. Discover more growth strategies by visiting Service Scalers: https://www.servicescalers.com/Check out Owned and Operated Weekly Insights: a newsletter that’s jam-packed with actionable growth strategies to level up your home service business. Subscribe Here: http://tinyurl.com/ownedopnewsDon't forget to subscribe! 🙏Youtube: @OwnedandOperatedPodcastX: @ownedoperatedcoSPOTIFY: https://open.spotify.com/show/10mwKIq35xzVz5qHcju3Kb?si=a2eb1f177053402d&nd=1APPLE PODCAST: https://podcasts.apple.com/us/podcast/owned-and-operated/id1560999545www.ownedandoperated.comContact us: info@ownedandoperated.comSend Us Mail!More Ways To Connect with O&O John's YouTube Channel Weekly Newsletter Leave a Review John Wilson, CEO of Wilson CompaniesJack Carr, CEO of Rapid HVAC📌 Disclaimer: Some links may include UTM parameters or affiliate relationships, meaning we may earn a commission if you make a purchase. Episodes may feature sponsors, but all opinions expressed are our own.