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Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#131 - The AI Call Center Revolution with Avoca Founder Tyson Chen
Jul 2, 2024
Founder of Avoca AI, Tyson Chen, discusses the AI call center revolution for home service businesses. Topics include optimizing call center performance, challenges in measuring customer service, benefits of using Avoca, and strategies to enhance efficiency and effectiveness of call centers in the trades industry.
48:52
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Quick takeaways
- AI is transforming call centers in trades by optimizing after-hours calls and CSR allocation.
- Combining AI efficiency with human interaction can enhance customer experience in call centers.
Deep dives
Introduction to Avoca and the AI Call Center Platform
Avoca is an AI call center platform specializing in serving HVAC, plumbing, and electrical trades in over 45 states. The co-founder's background includes work with Fortune 500 companies and self-driving car technology before bringing AI to the trades. The platform focuses on neglected yet valuable aspects like after-hours overflow calls and abandonment rates.
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