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9min chapter
#131 - The AI Call Center Revolution with Avoca Founder Tyson Chen
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
Optimizing After-Hours Call Handling in the Trades Industry
This chapter emphasizes the detrimental effects of using voicemail for after-hours calls in the trades industry and discusses strategies to improve booking rates, such as assigning experienced reps to high-value leads and offering sales incentives. It also highlights the importance of maintaining a high quality bar as the call center team expands.
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