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19min chapter
#131 - The AI Call Center Revolution with Avoca Founder Tyson Chen
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
Optimizing Call Center Performance with AI and Human Involvement
The chapter explores how AI technology can enhance call center performance, but emphasizes the necessity of human intervention to ensure top-notch customer service and brand representation. It discusses a system where AI and US-based human agents collaborate in handling customer service calls for home services efficiently. The chapter also touches on strategies for smart call routing and utilizing AI alerts to improve job bookings and recover missed opportunities.
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