Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast cover image

#131 - The AI Call Center Revolution with Avoca Founder Tyson Chen

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

CHAPTER

Exploring the Benefits and Challenges of Using Avoca for Call Listening

Exploring the advantages of utilizing Avoca, focusing on its call listening feature that enables the company to cover 100% of phone calls, highlighting the improved efficiency compared to their previous system. The chapter delves into the challenges faced in manually listening to calls, accurately classifying jobs, and determining genuine booking percentages.

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