Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

#130 - Unlocking High Average Ticket Sales in HVAC and Plumbing

Jun 25, 2024

Join John and Jack as they discuss hitting sales milestones, training programs, and strategies to boost average ticket sales. They explore call-by-call management, creating effective options for customers, and improving service quality. Learn about Avoca coaching, tailoring service offerings, and the dynamics of a specialized Facebook group for home service professionals.

39:48

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Episode notes

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Quick takeaways

Utilize call-by-call management to coach technicians for optimal customer interactions and revenue growth.

Implement structured training programs to transform individuals into million-dollar revenue generators in sales or fulfillment roles.

Enhance average ticket sales by offering tailored solutions, effective marketing, and customer-focused sales approaches.

Deep dives

Growth in Facebook Group Engagement

The podcast host discusses a significant increase in engagement within a Facebook group dedicated to home service entrepreneurs. The group's membership has grown rapidly by 50 to 60 members weekly, fostering valuable interactions and content sharing among professionals in the plumbing, HVAC, and electrical sectors.

Intro

2min

Excitement for Reaching Sales Milestones and Onboarding Success

3min

Strategies for Growing a Business in HVAC and Plumbing Industry

8min

Improving Call Center Performance and Booking Rates with Avoca Coaching Program

3min

Technician Evaluation and Sales Techniques in HVAC and Plumbing Industry

7min

Tailoring Service Offerings to Customer Needs

16min

Discussion on Growth and Dynamics of a Specialized Facebook Group for Home Service Professionals

2min

Join John and Jack as they talk about hitting major milestones, training programs, and strategies that have significantly increased their average ticket sales. Learn about the importance of call-by-call management, creating effective options for customers, and improving service quality. We also discuss exploring customer needs early, the impact of nuanced training, and optimizing service processes.

Episode Hosts: 🎤

John Wilson: @WilsonCompanies on Twitter
Jack Carr: @TheHVACJack on Twitter

Service Scalers
If you want to learn more about Service Scalers, get your own home services business website, and dominate the SEO and Google Ads game, then check them out today.
www.servicescalers.com

Special Thanks to Avoca AI Coaching and Training
Looking to train your call center and technicians back on their calls? Get better performance today with the power of Avoca AI, as your staff learns their pain points and improves end-to-end.

We have a special promo code available if you schedule now: ‘OWNED’.
Click here to schedule your demo today.

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John Wilson, CEO of Wilson Companies
Jack Carr, CEO of Rapid HVAC

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