Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast #130 - Unlocking High Average Ticket Sales in HVAC and Plumbing
Jun 25, 2024
Join John and Jack as they discuss hitting sales milestones, training programs, and strategies to boost average ticket sales. They explore call-by-call management, creating effective options for customers, and improving service quality. Learn about Avoca coaching, tailoring service offerings, and the dynamics of a specialized Facebook group for home service professionals.
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Earning the Right to Offer Options
- Earn the right to offer options by understanding the customer's needs and lifestyle.
- Don't present solutions without first establishing rapport and trust.
Unwanted Water Heater Upsell
- A competitor offered a water heater replacement during a toilet repair without prior discussion.
- This highlights the importance of earning the right to offer options by understanding customer needs.
Building Trust in HVAC Sales
- In HVAC sales, build rapport and trust before suggesting replacements.
- Understand the homeowner's needs, budget, and concerns before presenting expensive solutions.