

Property Management Business
PM Build
Welcome to the Property Management Business Podcast, hosted by Marc Cunningham, a veteran property manager with over 40 years of experience. This podcast offers practical insights for both beginners and experienced property managers, including topics such as industry trends, growing your business, increasing your income, marketing strategies, financial management, owner & tenant relations, and regulatory compliance. Learn valuable tips from an industry expert as you build, grow, and protect your property management business.
Episodes
Mentioned books

Sep 9, 2025 • 48min
58. How We Manage Property Managers - Ben Burnett with Grace Property Management
In this discussion, Ben Burnett, VP of Property Management at Grace Property Management, shares his journey from property manager to executive. He emphasizes the value of one-on-one meetings and effective communication in managing his team of 15. The conversation explores the balance between autonomy and control, the significance of data metrics for decision-making, and the importance of building strong relationships with both clients and team members. Listen in for insights that can transform property management leadership!

Aug 26, 2025 • 52min
57. How Our VP Operations Runs Grace Management - meet Jessica Kampa with Grace Property Management
Jessica Kampa, the VP of Operations at Grace Property Management, shares insights from her decade-long journey in the industry. She highlights the importance of delegation and structured time management to enhance productivity. Jessica discusses the power of weekly one-on-one meetings in fostering communication and trust within teams. She emphasizes the balance between work ethic and personal well-being, alongside navigating the complexities of leadership in a growing property management environment. Her experiences offer valuable lessons for aspiring business leaders.

Aug 12, 2025 • 50min
56. Single Family Rental Survey Results with Jesse Lederman of Zelman
In a deep dive into the single-family rental market, Jesse Lederman, a senior analyst from Zelman & Associates, shares crucial insights on current trends affecting property management. He discusses rising maintenance costs, fluctuating occupancy rates, and the shifting dynamics between renewal and new lease rates. With an eye on economic uncertainty, Jesse highlights how these factors influence affordability for renters and the strategies landlords must adopt to navigate this evolving landscape. Expect valuable data to help inform smart investment strategies!

Jul 22, 2025 • 58min
55. How To Hire with Pete Neubig of VPM Solutions
Have you ever made a bad hire? Finding the right people is a frequent challenge for property management companies. Many struggle with hiring processes that lack structure, leading to less-than-ideal hires and high performers leaving. The key to building a strong team and allowing owners to step into more of a CEO role is to implement a consistent, values-driven hiring process. This episode gives property management business owners the tools to attract, assess, and retain top talent. It also highlights the often-overlooked benefits of virtual assistants (VAs) and how to hire them effectively, avoiding common pitfalls. By prioritizing a well-defined hiring strategy, owners can build a thriving business that operates efficiently with or without their constant direct involvement. Find Pete Neubig or VPM Solutions online: https://www.vpmsolutions.com/affiliate/pm-build Lead Simple - manage more doors with less stress using LeadSimple Property Manager Websites - the highest performing property management website in the industry Rentvine - the property management software you can trust NARPM Orlando Event: Register here PMbuild - Marc’s education for property managers Join Marc’s new property management Facebook group This podcast is produced by Two Brothers Creative.

Jul 8, 2025 • 27min
54. 10 Worst States To Be A Landlord
Explore the ten most challenging states for landlords, where strict laws and high taxes complicate property ownership. Discover how burdensome rent control and eviction regulations especially impact states like California and New York. Dive into the rising trend of accidental landlords as homeowners pivot to renting amidst market shifts, highlighting the need for professional guidance. Learn how technology can streamline property management and improve efficiency, addressing the emotional and practical challenges landlords face in today's complex landscape.

Jun 24, 2025 • 42min
53. What's Really Going On In The Housing Market
Insights from a recent housing event reveal the surprising profitability challenges faced by top real estate companies. The discussion delves into agent retention struggles and the critical role of a positive workplace culture. There's an emphasis on the need for innovation, particularly through technology and ancillary services. Despite competition from industry giants, the importance of nurturing local relationships remains paramount for successful property management. Discover how these dynamics shape the future of the housing market!

Jun 10, 2025 • 42min
52. Preventative Maintenance Mistakes with Blake Koch of Filtertime
What are the biggest mistakes property managers make when it comes to preventative maintenance? In this episode, Marc and former NASCAR driver Blake Koch, CEO of Filtertime, reveal the secrets to a proactive maintenance strategy (and what NOT to do!) that protects your properties and saves money. Blake, drawing on his unique background, shares insights into essential preventative measures for costly components from HVAC systems to foundations. Learn the critical difference between owner and tenant responsibilities for tasks like gutter cleaning and sprinkler winterization, and why leaving certain tasks to tenants can be a huge liability. Discover the "no-brainer" benefits of consistent air filter replacement, how it reduces maintenance calls, extends HVAC life, and even saves energy for residents. This episode offers clear, actionable advice to help property managers navigate the complexities of preventative maintenance, ensuring their investments are protected and their operations are optimized. Filtertime - the air filter subscription that you control. Lead Simple - manage more doors with less stress using LeadSimple Property Manager Websites - the highest performing property management website in the industry Rentvine - the property management software you can trust NARPM Orlando Event: Register here PMbuild - Marc’s education for property managers Join Marc’s new property management Facebook group This podcast is produced by Two Brothers Creative.

May 27, 2025 • 56min
51. Mistakes PMs Make When Talking To New Owner-Clients Leads With Jen Merritt Of Rentscale
Jen Merritt, COO of RentScale, shares her expertise on transforming property managers' conversations with potential owner-clients. She discusses the common pitfalls that lead to missed opportunities and provides insights on creating genuine connections instead of relying on scripted pitches. Jen emphasizes the importance of trust and understanding client needs, along with actionable follow-up strategies. Tune in for her extraordinary story of dedication in securing a key owner-client, packed with advice to help convert leads into lasting partnerships.

May 13, 2025 • 55min
50. What Small Property Management Companies Can Learn From Big Companies with Zac Maurais of Utility Profit
Struggling with the time-consuming utility setup for new tenants? Discover a game-changing solution with Zac Maurais of Utility Profit. In this episode, Marc Cunningham explores how Utility Profit streamlines and even monetizes the utility transfer process for property managers. Learn how their platform automates tenant communication, confirms utility transfers, and provides a clear dashboard for managing everything. Zac also shares insights on economic trends impacting the industry and top tech tools for property managers. Discover how smaller PM companies can leverage technology, like Utility Profit, to offer services comparable to larger players, saving time and enhancing tenant satisfaction. This episode reveals a must-know tool for any property manager looking to boost efficiency and potentially generate additional revenue. Follow this link to learn more about Utility Profit. https://www.utilityprofit.com/?utm_source=paid&utm_medium=sponsorships&utm_campaign=PM+Build Manage more doors with less stress with LeadSimple! Grow your property management business with PMW. Rentvine - the property management software you can trust To find out more about Marc's coaching services click here. Join Marc’s new property management Facebook group This podcast is produced by Two Brothers Creative.

Apr 22, 2025 • 34min
49. Strategic Thinking: How To Think 3 Steps Ahead For Company Growth, Pricing, Communication and Marketing
The most effective way to move your property management business forward is to practice periodic strategic thinking. Marc shares how his company practices strategic thinking and the specific tactics to achieve long-term success. Marc Cunningham guides you through the key business areas of growth, pricing, owner communication, and marketing. Learn how to develop a proactive approach instead of constantly reacting to emergencies. Discover actionable strategies to define your growth goals, optimize your pricing structure, enhance communication with owners, and create a powerful marketing strategy. This episode provides property managers with the tools and insights to elevate their business and work smarter, not harder. Also, learn about Marc’s new Strategy and Action Groups. This new program is designed as a way for property management company leaders to pull out of the weeds and make strategic decision for future business success. This episode offers a roadmap for strategic transformation. To learn about Marc's PM Strategy & Action group click here:https://www.pmbuild.com/action Manage more doors with less stress with LeadSimple! Grow your property management business with PMW. Rentvine - the property management software you can trust To find out more about Marc's coaching services click here. Join Marc’s new property management Facebook group This podcast is produced by Two Brothers Creative.