Amy Gallo, a workplace expert and author of Getting Along: How to Work With Anyone, dives into the often misunderstood role of conflict in professional settings. She reveals that conflict is an inevitable and necessary part of building productive relationships. Gallo provides a four-step framework for transforming confrontations into opportunities for collaboration, emphasizing empathy and open communication. Learn how to navigate disagreements to foster growth and maintain positive dynamics at work as she shares her insights and practical techniques.

Join Amy Gallo, a workplace conflict expert and author, as she delves into mending professional relationships. She shares her insights on the importance of empathy and self-reflection in overcoming workplace conflicts. Discover practical strategies for rebuilding trust and fostering communication. Gallo categorizes common relational hurdles and emphasizes prioritizing understanding over ego. By taking these steps, you can transform negative dynamics into productive collaborations.

Amy Gallo, a contributing editor at HBR and author of "Getting Along," dives into the art of handling difficult coworkers. She discusses the importance of empathy and self-reflection while navigating workplace dynamics. Gallo outlines effective strategies for dealing with various personality types and emphasizes the need for adaptable communication. She also highlights how setting realistic goals can improve professional relationships and shares personal stories, including her challenges with a micromanaging boss.

In this discussion, Amy Gallo, an expert in workplace dynamics and a contributing editor at Harvard Business Review, tackles the tricky issue of passive-aggressive behavior. She shares insights on understanding the motivations behind such behaviors rather than labeling individuals. Tips include using curiosity in communication and focusing on underlying concerns. Gallo warns against artificial harmony that masks conflicts and emphasizes the importance of engaging in clear dialogue to foster better workplace relationships.

Say someone on your team who had previously been friendly turns on you and is now making your life miserable and collaboration nearly impossible. Maybe they won’t respond to your emails or even look you in the eye? This is the distressing situation that “Cindy,” a listener of Conferences for Women’s Women Amplified podcast, found herself in. Host Celeste Headlee, invited Amy Gallo on to help give Cindy advice as part of the show’s series “That’s a Good Question.” Cindy talks to Celeste and Amy about how she doesn’t even know what’s causing the tension. She can’t get answers from her colleague and doesn’t know how to continue working with someone who’s being so difficult. The approaches that come out of the conversation are ones that anyone facing tension in a work relationship can use to find a way forward. Resources: Getting Along: How to Work with Anyone (Even Difficult People), by Amy Gallo HBR Guide to Dealing with Conflict, by Amy Gallo “Navigating Conflict,” by Women at Work “How to Mend a Work Relationship,” by Brianna Barker Caza et al. “How to Deal with a Mean Colleague,” by Amy Gallo “How to Collaborate with People You Don’t Like,” by Mark Nevins Sign up for the Women at Work newsletter. Email us: womenatwork@hbr.org

Amy Gallo, a workplace conflict expert and HBR contributing editor, shares insightful strategies to manage emotions during workplace arguments. She discusses how to recognize when you’re in fight-or-flight mode and emphasizes the importance of emotional labeling and mindfulness. Gallo provides actionable techniques, like focusing on breath to regain composure and the value of taking breaks when emotions run high. Her expertise offers listeners practical tools to navigate tough conversations with greater ease and emotional intelligence.

On today’s episode, Daniel Goleman and Amy Gallo discuss Gallo’s new book, Getting Along: How to Work with Anyone (Even Difficult People). This is a must listen for anyone who has ever had a job. Gallo identifies eight types of difficult people and shares how you might deal with insecure managers, passive aggressive people and other folks who keep us up at night. Daniel Goleman talks about his Emotional Intelligence Courses, available at danielgolemanemotionalintelligence.com Support the show

Have you ever been in a meeting and shared an idea, only to have it ignored? Then, 10 minutes later, a guy shares the same idea, and your boss says “Great idea!” (Grrr.) Or maybe you’ve been told you apologize too much, don’t speak up enough, or that you need more “confidence” or “leadership presence.” (Ugh.) In this episode, we tackle three aspects of communication: first, how and why women’s speech patterns differ from men’s; second, how women can be more assertive in meetings; and third, how women can deal with interrupters (since the science shows women get interrupted more often than men do). Guests: Deborah Tannen is a professor of linguistics at Georgetown University.  She is best known as the author of the bestseller “You Just Don't Understand: Women and Men in Conversation.” Jill Flynn is a founding partner at Flynn Heath Holt Leadership. Amy Gallo is an HBR contributing editor and author of the “HBR Guide to Dealing with Conflict.” Our theme music is Matt Hill’s “City In Motion,” provided by Audio Network. For links to the articles mentioned in this episode, as well as other information about the show, visit hbr.org/podcasts/women-at-work.

In this enlightening discussion, workplace expert Amy Gallo shares insights from her book, "Getting Along." She emphasizes the importance of quality interactions for both professional success and mental health. Gallo explains why one-size-fits-all approaches don’t work for difficult colleagues and the pitfalls of avoidance. She tackles the complexities of passive-aggressive behavior and the impact of hierarchical dynamics, urging listeners to rethink how they label others as 'difficult.' With actionable strategies, she encourages fostering empathy and constructive communication in challenging work relationships.

Join Amy Gallo, a workplace conflict expert and author of 'Getting Along,' as she unpacks the often-misunderstood concept of psychological safety. She emphasizes its crucial role in fostering open communication and enhancing team performance. Discover a unique seven-item questionnaire to assess team support and learn effective strategies for navigating workplace conflict. Gallo shares insights on creating a culture where mistakes are embraced, ultimately driving innovation and collaboration within organizations.