Amy Gallo, workplace expert and author, discusses the importance of embracing conflict for productive relationships. She highlights the need to reframe disagreements, understand root causes, and approach conflicts with a collaborative mindset. The podcast explores effective communication techniques in conflict resolution and the benefits of normalizing healthy disagreements in the workplace.

Amy Gallo, a workplace conflict expert and contributing editor at HBR, shares invaluable insights on effective communication. She emphasizes that being heard comes down to strategic messaging rather than volume. Gallo provides research-backed tips on mastering emotional communication, including the 'CENTER' acronym to enhance nonverbal cues. She discusses the importance of body language and suggests ways to navigate communication dynamics, ensuring all voices are valued in leadership conversations.

Join Amy Gallo, a workplace conflict expert and author, as she delves into mending professional relationships. She shares her insights on the importance of empathy and self-reflection in overcoming workplace conflicts. Discover practical strategies for rebuilding trust and fostering communication. Gallo categorizes common relational hurdles and emphasizes prioritizing understanding over ego. By taking these steps, you can transform negative dynamics into productive collaborations.

Amy Gallo: Getting Along Amy Gallo is an expert in conflict, communication, and workplace dynamics. She combines the latest management research with practical advice to deliver evidence-based ideas on how to improve relationships and excel at work. In her role as a contributing editor at Harvard Business Review, Amy writes about interpersonal dynamics, communicating ideas, leading and influencing people, and building your career. Amy is co-host of HBR's Women at Work podcast and author of both the HBR Guide to Dealing with Conflict and Getting Along: How to Work with Anyone (Even Difficult People)*. In this conversation, Amy and I discuss one of the most common questions she receives from leaders: how do I handle a colleague who’s passive aggressive? We examine what causes this behavior, how to respond to it, and what to avoid that could worsen the relationship. Plus, we discuss the intention that leaders can bring in responding to passive-aggressive behavior that will help everybody move forward. Key Points Don’t use the “passive-aggressive behavior” to label someone. It rarely helps and often results in more defensiveness. Focus on the other person’s underlying concern or question rather than how they are expressing it. Not everyone is able to discuss thoughts and feelings openly. Consider doing hypothesis testing to determine what’s next. Language like, “Here’s the story I’m telling myself…” can help everyone move forward without assigning blame. When making a direct request, stick to the facts. Review past behavior like you’re a referee vs. a fan. Artificial harmony is a danger spot for teams and leaders. Setting norms can help to reduce passive-aggressive behavior. Resources Mentioned Getting Along: How to Work with Anyone (Even Difficult People)* by Amy Gallo Interview Notes Download my interview notes in PDF format (free membership required). Related Episodes The Way to Have Conversations That Matter, with Celeste Headlee (episode 344) Four Habits That Derail Listening, with Oscar Trimboli (episode 500) How to Prepare for Conflict, with Amy Gallo (episode 530) The Way to Get People Talking, with Andrew Warner (episode 560) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic.

Work is challenging for lots of reasons, but most of us have probably come to realize that what makes or break a professional experience is people – and sometimes we encounter a boss, peer, or direct report that isn’t at all fun to work with. Amy Gallo is a contributing editor at HBR, and author of the book “Getting Along: How to Work with Anyone, Even Difficult People” and the HBR article “How to Navigate Conflict with a Coworker.” She shares some of the best ways to deal with these

Say someone on your team who had previously been friendly turns on you and is now making your life miserable and collaboration nearly impossible. Maybe they won’t respond to your emails or even look you in the eye? This is the distressing situation that “Cindy,” a listener of Conferences for Women’s Women Amplified podcast, found herself in. Host Celeste Headlee, invited Amy Gallo on to help give Cindy advice as part of the show’s series “That’s a Good Question.” Cindy talks to Celeste and Amy about how she doesn’t even know what’s causing the tension. She can’t get answers from her colleague and doesn’t know how to continue working with someone who’s being so difficult. The approaches that come out of the conversation are ones that anyone facing tension in a work relationship can use to find a way forward. Resources: Getting Along: How to Work with Anyone (Even Difficult People), by Amy Gallo HBR Guide to Dealing with Conflict, by Amy Gallo “Navigating Conflict,” by Women at Work “How to Mend a Work Relationship,” by Brianna Barker Caza et al. “How to Deal with a Mean Colleague,” by Amy Gallo “How to Collaborate with People You Don’t Like,” by Mark Nevins Sign up for the Women at Work newsletter. Email us: womenatwork@hbr.org

Amy Gallo, HBR contributing editor and workplace conflict expert, shares tips on managing emotions during workplace conflicts. Topics include labeling emotions, breathing techniques, taking breaks, and engaging in physical actions for calmer discussions. Learn strategies to control intense emotions and have more productive conversations at work.

On today’s episode, Daniel Goleman and Amy Gallo discuss Gallo’s new book, Getting Along: How to Work with Anyone (Even Difficult People). This is a must listen for anyone who has ever had a job. Gallo identifies eight types of difficult people and shares how you might deal with insecure managers, passive aggressive people and other folks who keep us up at night. Daniel Goleman talks about his Emotional Intelligence Courses, available at danielgolemanemotionalintelligence.com Support the show

Have you ever been in a meeting and shared an idea, only to have it ignored? Then, 10 minutes later, a guy shares the same idea, and your boss says “Great idea!” (Grrr.) Or maybe you’ve been told you apologize too much, don’t speak up enough, or that you need more “confidence” or “leadership presence.” (Ugh.) In this episode, we tackle three aspects of communication: first, how and why women’s speech patterns differ from men’s; second, how women can be more assertive in meetings; and third, how women can deal with interrupters (since the science shows women get interrupted more often than men do). Guests: Deborah Tannen is a professor of linguistics at Georgetown University.  She is best known as the author of the bestseller “You Just Don't Understand: Women and Men in Conversation.” Jill Flynn is a founding partner at Flynn Heath Holt Leadership. Amy Gallo is an HBR contributing editor and author of the “HBR Guide to Dealing with Conflict.” Our theme music is Matt Hill’s “City In Motion,” provided by Audio Network. For links to the articles mentioned in this episode, as well as other information about the show, visit hbr.org/podcasts/women-at-work.

This is the third installment in our Work Life series. In other episodes, we cover topics like imposter syndrome, whether mindfulness really works at work, and whether you should actually bring your whole self to the office.Today's episode is one that many of us struggle with: interpersonal conflict at work. Our guest is a true ninja on this topic. Amy Gallo is a workplace expert who writes and speaks about interpersonal dynamics, difficult conversations, feedback, gender, and effective communication.Gallo is a contributing editor at Harvard Business Review and the author of a new book, Getting Along, How to Work with Anyone, Even Difficult People. She's also written the The Harvard Business Review Guide to Dealing With Conflict, and she cohosts the Women at Work podcast.  In this episode we talk about:Why quality interactions at work are so important for our professional success and personal mental healthWhy Gallo believes one size doesn’t fit all when it comes to dealing with difficult people in the workplace Why avoidance isn’t usually an option What the research tells us about work friendshipsWhy we have a tendency to dehumanize people who have more power than usWhy passive aggressive people can be the most difficult to deal withThe provocative question of whether we are part of the problem when work conflict crops upAnd, a taxonomy of the eight different flavors of difficult coworkers, including the pessimist, the victim, the know-it-all, and the insecure boss — with tactics for managing each. Full Shownotes: https://www.tenpercent.com/podcast-episode/amy-gallo-576 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.