Think Fast Talk Smart: Communication Techniques
144. Communicating Through Conflict: How to Get Along with Anyone
May 28, 2024
Amy Gallo, a workplace expert and author of Getting Along: How to Work With Anyone, dives into the often misunderstood role of conflict in professional settings. She reveals that conflict is an inevitable and necessary part of building productive relationships. Gallo provides a four-step framework for transforming confrontations into opportunities for collaboration, emphasizing empathy and open communication. Learn how to navigate disagreements to foster growth and maintain positive dynamics at work as she shares her insights and practical techniques.
22:17
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Quick takeaways
- Conflicts are necessary for better outcomes and stronger relationships at work.
- Normalizing conflict based on ideas fosters productive conflict environments and better decision-making processes.
Deep dives
Conflict as a Catalyst for Growth
Conflicts are not situations solely to be avoided but are vital for better work outcomes, stronger relationships, and improved organizational performance. Despite the tendency to steer clear of conflict due to concerns about rupturing relationships or harming reputations, well-handled conflicts lead to numerous positive outcomes. Research supports the idea that navigating conflict with compassion and care results in improved work dynamics, fostering better outcomes in various settings.
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