Think Fast Talk Smart: Communication Techniques 144. Communicating Through Conflict: How to Get Along with Anyone
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May 28, 2024 
Amy Gallo, a workplace expert and author of Getting Along: How to Work With Anyone, dives into the often misunderstood role of conflict in professional settings. She reveals that conflict is an inevitable and necessary part of building productive relationships. Gallo provides a four-step framework for transforming confrontations into opportunities for collaboration, emphasizing empathy and open communication. Learn how to navigate disagreements to foster growth and maintain positive dynamics at work as she shares her insights and practical techniques.
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Conflict's Importance
- Conflict is a necessary part of human interaction, leading to better work outcomes and stronger relationships when handled productively.
- Embrace disagreement and feedback, focusing on resolving underlying issues with compassion.
Creating Healthy Conflict
- Normalize conflict by acknowledging disagreements are inevitable and even beneficial for teams and organizations.
- Create psychological safety so people feel comfortable expressing dissenting opinions without fear.
Navigating Unhealthy Conflict
- Before addressing conflict, consider the other person's perspective, the specific point of disagreement, and your desired outcome.
- Plan your approach: decide if a conversation is necessary, who should be involved, and the best communication channel.
