The Art of Effective Communication: Ingredients for Success

Many of us would rank getting along with colleagues as an important aspect of work, but, as Amy Gallo explains, relationships devoid of disagreement can actually be less productive. 

“While our natural human instinct is to avoid conflict, I believe that conflicts are not only an inevitable part of interacting with other humans, but they're a necessary part.”

Gallo is a workplace expert, host of HBR’s Women at Work podcast, and the author of Getting Along: How to Work With Anyone. Across her work, Gallo touts that the key to transforming conflicts into something productive is to understand its root cause and learn how to reframe them. 

“Even at the base of those unhealthy conflicts or those unproductive conflicts is something that needs to be resolved,” she says. 

In her conversation with host and strategic communications lecturer Matt Abrahams, Gallo provides useful frameworks and new concepts on how we can approach conflicts at work.  

Episode Reference Links:

• Amy Gallo
• Amy Gallo’s Book: Getting Along: How to Work With Anyone
• Amy Gallo’s Podcast: Women at Work
• Ep.132 Lean Into Failure: How to Make Mistakes That Work

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