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10min chapter
144. Communicating Through Conflict: How to Get Along with Anyone
Think Fast Talk Smart: Communication Techniques
Harnessing Constructive Conflict
This chapter explores the often misunderstood role of conflict in relationships and organizations, emphasizing its potential for positive outcomes when handled correctly. It advocates for an approach that normalizes conflict as a catalyst for growth and idea generation while ensuring psychological safety for open communication. A four-step framework is introduced to navigate unhealthy conflict, focusing on understanding perspectives, clarifying disagreements, and fostering constructive dialogue.
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Discover
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