HBR IdeaCast

Strategies for Dealing with Difficult Coworkers

35 snips
Aug 16, 2022
Amy Gallo, a contributing editor at HBR and author of "Getting Along," dives into the art of handling difficult coworkers. She discusses the importance of empathy and self-reflection while navigating workplace dynamics. Gallo outlines effective strategies for dealing with various personality types and emphasizes the need for adaptable communication. She also highlights how setting realistic goals can improve professional relationships and shares personal stories, including her challenges with a micromanaging boss.
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ADVICE

Using Archetypes Wisely

  • Use the archetypes (e.g., passive-aggressive, know-it-all) as internal tools for understanding.
  • Avoid using them as labels to diagnose or dismiss colleagues, fostering negative dynamics.
INSIGHT

Multiple Perspectives

  • Recognize that your perspective is only one viewpoint among many in a situation.
  • Consider others' perspectives and motivations, especially when their behavior seems irrational.
ADVICE

Seeking External Perspective

  • To understand a difficult coworker, talk to someone who enjoys working with them.
  • Inquire about their successful strategies, gaining alternative insights into the person's behavior.
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