Join Amy Gallo, a workplace conflict expert and author, as she delves into mending professional relationships. She shares her insights on the importance of empathy and self-reflection in overcoming workplace conflicts. Discover practical strategies for rebuilding trust and fostering communication. Gallo categorizes common relational hurdles and emphasizes prioritizing understanding over ego. By taking these steps, you can transform negative dynamics into productive collaborations.
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insights INSIGHT
Relationship Problem Types
Two types of relationship problems exist: over-competent (stuck in pleasantries) and over-challenged (actively disagreeable).
Identifying your relationship type helps determine the right repair strategy.
volunteer_activism ADVICE
Give Up Being Right
Let go of needing to be right to repair a broken work relationship.
Focus on moving forward, not assigning blame.
volunteer_activism ADVICE
Focus on the Positive
Resist overanalyzing past negative interactions in the relationship.
Instead, focus on past positives, what you like about the person, and what you want from the relationship.
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Getting Along, How to Work with Anyone, Even Difficult People
Amy Gallo
Emotional Agility
Get Unstuck, Embrace Change, and Thrive in Work and Life
Susan David, Ph.D
In 'Emotional Agility,' Susan David provides a roadmap for real behavioral change by teaching readers how to become more emotionally agile. Drawing on her extensive research, international consulting work, and personal experiences, David shares four key concepts that enable individuals to acknowledge uncomfortable emotions while detaching from them. This approach helps readers align their actions with their core values, leading to a life of growth and fulfillment. The book emphasizes the importance of self-acceptance, clear-sightedness, and an open mind in navigating life’s twists and turns[1][2][5].
Are you stuck in a negative rut with someone at work?
HBR contributing editor and workplace conflict expert Amy Gallo says repairing a broken professional relationship will improve your work life — whether it’s your boss, a coworker, or even your employee.
In this episode, she breaks down the different types of relationship conflicts that are common at work and the steps you can take to move forward — starting with more empathy and less ego.
HBR On Leadership curates the best case studies and conversations with the world’s top business and management experts, to help you unlock the best in those around you. New episodes every week.
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