HBR On Leadership
How to Repair a Broken Relationship at Work
Nov 27, 2024
Join Amy Gallo, a workplace conflict expert and author, as she delves into mending professional relationships. She shares her insights on the importance of empathy and self-reflection in overcoming workplace conflicts. Discover practical strategies for rebuilding trust and fostering communication. Gallo categorizes common relational hurdles and emphasizes prioritizing understanding over ego. By taking these steps, you can transform negative dynamics into productive collaborations.
11:25
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Quick takeaways
- Empathy is crucial in repairing workplace relationships, as it fosters understanding and opens avenues for constructive dialogue.
- Building trust requires consistent, positive actions rather than relying solely on one-time conversations to mend professional connections.
Deep dives
Types of Relationship Problems in the Workplace
In the workplace, relationships can face various types of challenges that fall into two distinct categories: over-competent and over-challenged. An over-competent relationship typically involves two individuals who never progress beyond polite, superficial interactions, while an over-challenged relationship consists of constant disagreements and tension. Understanding where a relationship lies on this spectrum is crucial for taking effective steps toward repair. By recognizing the nature of the conflict, individuals can tailor their approach to bridge gaps and foster a more productive connection.
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