Joseph Fuller, a management professor at Harvard Business School, and Manjuri Raman, a senior researcher, dive into the hidden dynamics of low-wage worker turnover. They argue that high turnover isn't just a pandemic issue, but stems from long-standing management misconceptions. Workers seek loyalty, growth, and clear career paths, not just pay. The duo offers actionable strategies for leaders, emphasizing mentorship, effective feedback, and proper job design to enhance retention and satisfaction among frontline employees.

Lynn Perry Wooten, President of Simmons University and crisis leadership expert, shares her insights on navigating uncertainty. She discusses key strategies from her book, emphasizing the importance of preparation for both expected and unexpected challenges. Wooten explores how leaders can build resilience and prioritize team well-being during crises. She uses real-world examples, including the Maui wildfires and the NBA's pandemic response, to illustrate effective decision-making and engagement with stakeholders under pressure.

Kelsey Alpaio, a former HBR editor and co-host of the Women at Work podcast, teams up with Lareina Yee, a McKinsey senior partner and expert on women's management challenges. They explore the hurdles new managers face, particularly women, in balancing authority and camaraderie. The conversation dives into combating biases, the importance of recognition, and how to effectively communicate as a leader. They share insights on building trust and navigating the complexities of workplace dynamics to foster respect and collaboration.

In the early 20th century, Helena Rubinstein defied gender, class, and cultural expectations to become one of the first pioneers of the modern beauty industry. Today, her namesake luxury cosmetics brand is worth more than one billion dollars. Harvard Business School professor Geoff Jones wrote a case study about the visionary leader. He explored her journey—and the lasting impact she made on global beauty standards—on Cold Call in 2019 with host Brian Kenny. Key episode topics include: gender, leadership, feminism, beauty industry, entrepreneurship, entrepreneurial business strategy, marketing HBR On Leadership curates the best conversations and case studies with the world’s top business and management experts, to help you unlock the best in those around you. New episodes every week. Listen to the original Cold Call episode: How Helena Rubinstein Used Tall Tales to Turn Cosmetics into a Luxury BrandFind more episodes of Cold Call.Discover 100 years of Harvard Business Review articles, case studies, podcasts, and more at HBR.org.

Christoph Senn, an INSEAD marketing professor and co-author of the insightful article 'When CEOs Make Sales Calls', dives into the complex dynamics of CEOs in B2B sales. He discusses five CEO archetypes, revealing how each affects customer engagement and deal closure. Senn highlights the importance of knowing your CEO's style—whether they're a 'social visitor' or a proactive 'growth champion'. Plus, he shares strategies for balancing executive involvement and sales team autonomy, ensuring that leadership enhances rather than hinders sales performance.

Ginni Rometty, the former Chairman and CEO of IBM and author of 'Good Power,' shares her insights on transforming hiring practices. She discusses her journey from adversity to leadership, emphasizing a skills-based approach to talent management over traditional degrees. Rometty underscores the importance of continuous learning and fostering a culture that values problem-solving and soft skills. She argues that this shift not only builds resilient teams but also cultivates inclusive workplaces, driving both business success and societal progress.

Megan Bock, COO of an insurance technology company, and Laura Sicola, a cognitive linguist and executive coach, dive into the nuances of executive presence. They discuss how leaders can project confidence, especially in remote settings. Key topics include strategies for enhancing engagement during virtual meetings, the importance of gravitas in communication, and the role of preparation and authenticity. They also emphasize overcoming perfectionism and the need to connect with audiences for effective leadership.

Harvard Business School professor Linda Hill dives into Delta Air Lines' transformative DEI initiatives under CEO Ed Bastian. She discusses the company's bold goal of hiring one million Black Americans by 2030 and how Bastian shifted the focus from degrees to skills, introducing innovative apprenticeship programs. Hill emphasizes the importance of promoting front-line employees and how the murder of George Floyd catalyzed a renewed commitment to inclusivity. The conversation reveals insightful strategies for building a truly equitable workforce.

Marcus Buckingham, head of research at the ADP Research Institute and co-author of 'Nine Lies About Work,' explores the transformative power of feedback. He emphasizes shifting focus from correcting weaknesses to amplifying strengths for team success. Buckingham discusses the pitfalls of traditional performance reviews, advocating for frequent and meaningful feedback. He also highlights the importance of direct engagement between leaders and employees to foster an environment of growth and collaboration. The conversation provides actionable strategies for more effective performance management.

Carol Kauffman, assistant professor at Harvard Medical School and founder of the Institute of Coaching, dives into the art of decision-making under pressure. She challenges the notion that leaders rely solely on instinct, urging a more adaptive approach. Kauffman introduces the MOVE framework, emphasizing self-awareness and emotional regulation. Through engaging stories, she illustrates the importance of combining ego with humility and cultivating a culture of positive decision-making. Discover how different leadership styles can influence effective choices in high-stakes environments.