In this enlightening discussion, workplace expert Amy Gallo shares insights from her book, "Getting Along." She emphasizes the importance of quality interactions for both professional success and mental health. Gallo explains why one-size-fits-all approaches don’t work for difficult colleagues and the pitfalls of avoidance. She tackles the complexities of passive-aggressive behavior and the impact of hierarchical dynamics, urging listeners to rethink how they label others as 'difficult.' With actionable strategies, she encourages fostering empathy and constructive communication in challenging work relationships.
01:11:50
forum Ask episode
web_stories AI Snips
view_agenda Chapters
menu_book Books
auto_awesome Transcript
info_circle Episode notes
insights INSIGHT
Importance of Workplace Dynamics
Quality workplace interactions are crucial for success and mental health.
Even with smart people and strategies, projects can fail without good relationships.
Getting Along, How to Work with Anyone, Even Difficult People
Amy Gallo
Rules of civility
George Washington
This book contains a list of 110 rules that George Washington copied from a French etiquette manual written by Jesuits in 1595. The rules, translated into English by Francis Hawkins in 1640, cover various aspects of social behavior, including respect for others, proper conduct in company, and general courtesies. These rules were influential in shaping Washington's character and behavior throughout his life, and they remain relevant today as a guide to respectful and considerate behavior.
New episodes come out every Monday, Wednesday, and Friday for free, with 1-week early access for Wondery+ subscribers.
---
This is the third installment in our Work Life series. In other episodes, we cover topics like imposter syndrome, whether mindfulness really works at work, and whether you should actually bring your whole self to the office.
Today's episode is one that many of us struggle with: interpersonal conflict at work. Our guest is a true ninja on this topic. Amy Gallo is a workplace expert who writes and speaks about interpersonal dynamics, difficult conversations, feedback, gender, and effective communication.
Why quality interactions at work are so important for our professional success and personal mental health
Why Gallo believes one size doesn’t fit all when it comes to dealing with difficult people in the workplace
Why avoidance isn’t usually an option
What the research tells us about work friendships
Why we have a tendency to dehumanize people who have more power than us
Why passive aggressive people can be the most difficult to deal with
The provocative question of whether we are part of the problem when work conflict crops up
And, a taxonomy of the eight different flavors of difficult coworkers, including the pessimist, the victim, the know-it-all, and the insecure boss — with tactics for managing each.
10% Happier with Dan Harris 
