First Person Plural: EI & Beyond

Amy Gallo: How to Work with Anyone

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Sep 13, 2022
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INSIGHT

Negative Interactions Wear You Down

  • Negative interactions at work cause stress, reduce productivity, and make people disengage.
  • Amy Gallo says difficult colleagues wear us down more than close friendships do.
INSIGHT

Stress Hijacks Thinking And Identity

  • Negative interactions trigger a stress response that hijacks thinking and identity.
  • Gallo links this to amygdala/salience-driven rumination that keeps you awake at night.
ADVICE

Turn Rumination Into Problem-Solving

  • Stop rumination and shift to problem-solving pondering: ask what you would do differently next time.
  • Use that learning mindset to change your behavior rather than replaying the attack.
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