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Amy Gallo, workplace conflict expert, discusses psychological safety with HBR. Learn how to define and assess psychological safety in teams. Explore strategies for promoting open communication, resolving conflicts, and cultivating a culture of growth.
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Quick takeaways
- Psychological safety enables team members to take risks and share ideas without fear of consequences.
- Managers can cultivate psychological safety by setting clear expectations, encouraging employee voices, and normalizing vulnerability.
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Understanding Psychological Safety in Teams
Psychological safety in teams is about creating an environment where team members feel safe to take risks, express ideas, ask questions, and admit mistakes without fearing negative consequences. Emphasizing learning from failures and promoting open communication are crucial elements in fostering psychological safety. Teams with higher psychological safety perform better as individuals are more engaged, motivated, and willing to contribute, leading to improved decision-making and innovation. Establishing psychological safety also enhances employee well-being and reduces stress and burnout.
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