Snipd home pageGet the app
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom chevron_right

Dialpad’s Dan O’Connell on how an all-in-one support approach can drive revenue

Aug 12, 2021
33:46
forum Ask episode
view_agenda Chapters
auto_awesome Transcript
info_circle Episode notes
1
Introduction
00:00 • 2min
chevron_right
2
Scale Your Business With Dialpad
02:18 • 3min
chevron_right
3
Is the Phone Call Dead?
04:51 • 3min
chevron_right
4
The Importance of a Text Act
08:00 • 4min
chevron_right
5
Is There a Holistic View of Customer Support?
11:50 • 2min
chevron_right
6
The Omnichannel Experience
13:44 • 4min
chevron_right
7
The Importance of Ai Integrating
18:04 • 2min
chevron_right
8
Coaching
19:58 • 3min
chevron_right
9
How to Boost Customer Satisfaction
23:02 • 5min
chevron_right
10
What's the Future of Customer Experience?
28:17 • 6min
chevron_right

In this episode, Bobby Stapleton, our own Director of Customer Support, sat down with Dialpad's Dan O'Connell to talk about delivering an integrated customer experience and how that can transform customer support from a cost center into a profit one.

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

HomeTop podcastsPopular guestsTop books