The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Dialpad’s Dan O’Connell on how an all-in-one support approach can drive revenue

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Is the Phone Call Dead?

Iso, i think what you guys are building is phenomenal. We use it. We love it. But more importantly, i also think the pandemic has shown that, while video has been great, also get really burned out on radio calls. So as much as sometimes there's this hoop lar around lik as, 'Is the phone call dead? If anything, i actually think there's this resurgence of it,' Iso says.

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