Introduction

Dialpad provides a unified communications platform that connects your teams through voice, video messages and on line meetings. It also boasts a powerful integration with intercoms platform to enable seamless switching between voice and messaging during customer conversations. On this week's show, we're joined by dial pad's chief revenue officer and chief strategy officer, dan o'connell. Dan explains why he believes that supporting customers is equal parts science and art. Not to mention a discussion on the biggest customers support trends that surface throughout the pandemic, and which of them will stick around into the future.