The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Dialpad’s Dan O’Connell on how an all-in-one support approach can drive revenue

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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The Importance of a Text Act

The flexibility is really important. People want to be able to communicate with their customers or a engage with a brand in all these different ways. And the importance of a text act that, i love that phrase you use of, it'slike there's rich data and these like voices on idio mediums. I always think there's like a argument of best inbreed, right? You'e definitely going to see businesses that make oma built, say, 'i'm going to buy one video platform and buy some messaging platforms as well'

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