Is There a Holistic View of Customer Support?

Amso tries to simplify its approach, both in how we support our users and how we go out and win new prospects. We kind of classify it as omni channel, which isRegardless of the medium that somebody has used to reach out to you as a brand, you want that agent, you, the person that's supporting that customer, to have a holistic view of everything that has transpired. So woud like to hear on the customers side.