Dialpad’s Dan O’Connell on how an all-in-one support approach can drive revenue
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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How to Boost Customer Satisfaction
Daniels believes that support should be seen as a profit center, not just one more line item on the bill. He says if people aren't happy with their support and service they're not going to buy more from you. Daniels: "I'm some a big believer f like insunivise people to focus on the revenue piece"
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