The Omnichannel Experience

Omnichannel experience becomes intrinsically important for businesses. As you pick a provider, making sure that it integrates with your other pieces of the tax stock. When somebody calls in, we get a whole view of what that experience loklike we're on sales force for our c r m. We natively integrate with both sales forcein and desk on the support sides. And so i think like really paying attention to thinking through, no, what is the experience that i want both the agent to have internally? I try to stay away from marketing around these kind of technologies because i think they can solve some very meaningful problems. Ais going to be blown out into sordid science fiction