AWS Podcast

#475: [INTRODUCING] New Amazon Connect Features - Making Life Easier for Customers and Agents

Oct 1, 2021
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1
Introduction
00:00 • 3min
2
Amazon Connect Voice Id, Amazon Connect Wisdom, and Amazon Connect High Volume Outbound Communications
03:04 • 3min
3
Voice Idea
06:22 • 3min
4
How Fast Can Voice Detection Be Detected?
09:49 • 2min
5
The Elephant in the Room - Bias
11:32 • 2min
6
How Easy Is It to Enable Voice Idea?
13:59 • 2min
7
Is Amazon Connect Wisdom a Knowledge Center?
16:01 • 4min
8
Using Issue Detection to Get the Right Answer to the Right Agent
19:35 • 2min
9
Amazon Connect Wisdom
21:08 • 2min
10
Amazon Connect - High Volume Outbound Communications
23:05 • 5min
11
How Easy Is It to Set Up High Volume Outbound Communications?
27:40 • 2min
12
Amazon Connect - I Love All My Children Equally
29:37 • 2min