AWS Podcast

#475: [INTRODUCING] New Amazon Connect Features - Making Life Easier for Customers and Agents

Oct 1, 2021

31:57

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Highlights

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Episode notes

Amazon Connect Voice Id, Amazon Connect Wisdom, and Amazon Connect High Volume Outbound Communications

03:17

The Elephant in the Room - Bias

02:27

How Easy Is It to Enable Voice Idea?

02:02

Introduction

3min

Amazon Connect Voice Id, Amazon Connect Wisdom, and Amazon Connect High Volume Outbound Communications

3min

Voice Idea

3min

How Fast Can Voice Detection Be Detected?

2min

The Elephant in the Room - Bias

2min

How Easy Is It to Enable Voice Idea?

2min

Is Amazon Connect Wisdom a Knowledge Center?

4min

Using Issue Detection to Get the Right Answer to the Right Agent

2min

Amazon Connect Wisdom

2min

10.

Amazon Connect - High Volume Outbound Communications

5min

11.

How Easy Is It to Set Up High Volume Outbound Communications?

2min

12.

Amazon Connect - I Love All My Children Equally

2min

Launched this week, Amazon Connect's newest machine-learning(ML) features ease the frustrations of customers and contact center agents alike. Listen in as Nicki Stone and Cameron Hissey have a fun and inspired conversation about ML and how it can transform the customer experience. Read the blog - https://go.aws/2Y8ccGG Watch the video - https://bit.ly/2YiOKXB Learn more - https://go.aws/2YmlgrQ

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