Using Issue Detection to Get the Right Answer to the Right Agent

We're also listening in real time to what you are saying when you call me, nickie, as the customer. And utilizing issue detection, we're able to determine what the issue is and why you're calling. We can use that to present automatically suggested knowledge articles to the agent. Is anybody actually using this to day? Because now i'm going to actually know if how if they put me out hold to belike, wait a minute, your veu of wisdom. Exactly.