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#475: [INTRODUCING] New Amazon Connect Features - Making Life Easier for Customers and Agents

AWS Podcast

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How Easy Is It to Enable Voice Idea?

Voice idee is language agnostic. The underland machine learning models that are tested on various dialects of english, we've tested it on german, french, japanese. authentication performence can vary depending on the language and dialect. And so customers may find they need to tune the operating thresholds for authentication depending on their use case or depending on their language. We will continue though building out additional, deeper support for additional languages, different dialects, over time, based on what our customers are telling us they need.

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